Most professional group of people I have ever worked with ! Financing was awesome,fast and efficient . I have never bought from a dealership that had me in and out within 2 hours. No Pressure ! No Hassle ! I was VERY impressed with my experience today . I am even more impressed with the GREAT deal I got on the Dodge Ram truck I drove off the lot with . I would highly recommend them to anyone looking to buy their next vehicle and I will be back in the future . Pay no attention to some of the petty reviews written here and I noticed there are a few . Go down use some common business sense ,do your research before you buy , and you will find Car Max has it all !
I cannot say enough about the excellent sales staff that helped me through what I thought was going to be a horrendous ordeal when I traded my " failing" car.
Both Justin Livingston and Taylor Sparkman made what could have been an aweful day one of the best days of my life and I drove away in a brand new car.
I have to mention the kindness and efficiency of Kevin Fox who also made my day a little less stressful. Thank you isn't enough to these people!!
I have purchased various vehicles from Ted Russell. I like to work with Douglas Peak. Douglas is the very definition of professionalism.
This purchase had its challenges ( not at all a reflection of this facility ). With Douglas as my salesman I really wasn't too worried. With his help and the help of the sales managers Mark and Dag, this experience was as great as all of the previous experiences. I left happy , in my new vehicle.
I will continue to purchase my vehicles from this dealership and I recommend anyone else to give them the opportunity.
I would also like to mention that the service department is also unmatched.
Thank you, All.
I was convinced my Mercury needed a new engine but after the service manager and tech people checked it out they determined the noise was not a problem. This saved me about $5,000.00 and there was no charge for this service.
We were also provided transportation to a local restaurant for lunch while the car was being checked.
Considering the general feeling that most auto dealers are less than truthful, I am extremely pleased with this service department.
My wife and I were referred to Michelle Abele, at Ted Russell Ford Lincoln, by a friend who said she was terrific to deal with.
Our friend was correct, Michelle was a dream. She is very friendly and she didn't get pushy at all. Definitely not the typical obnoxious salesperson.
She was very HELPFUL! She found just the car we want and we signed all the paperwork. Everything went great. I rate Michelle Abele and Ted Russell Ford Lincoln 5 STARS!!!
You need to ask for Michelle when you get to the dealership. You and your wallet will be glad you did!
I recently purchased a 2014 For Escape at Ted Russell Ford on Kingston Pike. Doug Philpot is the salesman who assisted me. I cannot really express how great it was dealing with Doug. He is very knowledgeable about the vehicles and was patient with me in my search for what I wanted. I went back to have the Escape detailed and once again, Doug was extremely helpful. He showed me how to access many of the features on the Escape and I appreciate his willingness to do so. I would recommend Doug to anyone looking for a vehicle.
Everyone at Ted Russell Parkside has been awesome!! Cougar set me up with Brady Sweet and he bent over backwards to find the right car for my wife and me. They are very professional , friendly, and service Minded!! It count not have been a better car buying!
Fantastic salesmen. Worked with me on a price and didn't try to sell me a car that I wasn't comfortable buying.
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