Enjoyable and hassle free car buying experience!!!
by StephanieEdgeOwner from DealerRater.com
November 27, 2018
I hate buying cars. It???s a long drawn out process where half the time I don???t even drive off in the car I came in for. Charles changed everything and was such a breath of fresh air! It all started when my husband and I were searching for a good deal on USAA where we came across a Ford Escape. It wasn???t even a minute after we clicked on the search button when the phone starts ringing with Charles on the other line ready to help us. First of all, my husband and I are very busy and Charles was the first to understand that. He handled EVERYTHING online for us! I was able to send him everything through email and if I needed anything I could get it done through text message. We agreed on price and told Charles we only had an hour and after that we were leaving. Charles assured us both that everything will be done at the price we discussed. At first I thought it was all fake and was waiting for the typical car sale but my husband and I decided to give Charles a shot and made what he called a ???VIP Appointment??? with him that afternoon. When we showed up, talk about FIRST CLASS SERVICE! He had the vehicle we WANTED parked up front ready for us to take home! My husband and I sat in the tv room where Charles brought everything to us! The vehicle was priced at EXACTLY what he promised us and we signed right there. After signing, Charles introduced us to Steven in service who is our go-to-guy for all our oil changes and service. After meeting Steven, we met Ben Perry in finance who was so amazing and helpful. Ben got us taken care of quickly and was very efficient. As soon as we were done, Charles was waiting for us outside with two sets of keys and taught us everything about our vehicle. We told Charles that we could only stay an hour but we didn???t mind spending an extra 30 minutes with him. He wanted to make sure we understood how to use our new Escape. He hooked up both my phone and my husbands and even fixed it here we could start our car with our phone! It was an amazing experience and I???ll definitely be back every time I???m ready to purchase a new Ford!
Most reliable and economic
by Miguel A. from Morristown
December 20, 2018
This car even though it is a 4-cylinder makes you feel like you're in a fancy sports car. Everywhere I go people complement me on it.
No pressure sales, beautiful facility and their prices are better than many big dealerships. It was worth the 30 mile drive for me and while I didn't buy a car that day, when I find the car that I like and if they have it, I'll be back.
A total head-rush!
by MustangClint from Champaign, IL
January 7, 2019
This is my third Mustang GT ('01, '08 previously). I drove the '08 to over 250k miles and it is still on the road - I hope for a similar experience with the '18. Owner experience on the '18: I LOVE THIS CAR. Mine is Kona Blue, PP1 with the six-speed. I'm a dinosaur so I didn't opt for all the bells and whistles. It's pretty basic but it is perfect for me. Performance-wise, none of my previous vehicles would start to go sideways in second pulling onto the highway. I leave the traction control on with this car. Engine tick is reported for some of these. I don't believe I have this yet (I'm at 14k miles). Others have reported on YouTube that they've had issues but I suspect most have pushed their cars pretty hard (I'm being nice). Nothing in the sales lit indicated the car came with Ford Racing support... The spray bore tech has me a little concerned for the long-term but this car is such a thrill to own/drive that I'm willing to see how it shakes out. The manual trans is not as quick as the auto version but I didn't buy it to drag race. Driving this car with the manual trans is an incredible amount of fun.
Ken and team are always a pleasure to do business with. This is our second car purchase from Cotroneo Auto Group. Their customer service and quality of vehicles are top notch. Would highly recommend and we???ll definitely be back.
Fun car to commute in.
by D'stang from St. Helen's or
December 13, 2018
I got this car because it was the best of both worlds fuel economy and power I get 30mpg and can pass anyone I need to.
Great customer service and a very friendly environment. Great doing business with. I’d gladly do business with again. They had both great cars and great automotive knowledge.
2018 Eco Vert Auto Mustang (4cyl turbo)
by Andrew from Waller
January 9, 2019
Bought Premium, it has all the bells and whistles. The only thing I don't like is the cup holders are not covenient and the back seat for extra guests sit in the wind with the top down. No complaints.
Peppy to aggressive when its needed, comfortable, customizable digital dash.
We had a great experience at Five Star Ford Plano! Our salesman Brett Ingersoll was very knowledgeable and made the car buying process very easy. He located the car my husband wanted and had it transported to the dealership for us to pick up. He then had Lupita help us get the window tint installed before we picked it up! The finance person Ben Perry was very helpful in getting us the monthly payment we needed but still made sure we had the coverage we needed on a brand new car. The entire experience was just awesome for us. Definitely recommend this dealership! Thank you so much for having such awesome staff!!
Worst vehicle I’ve ever owned
by Footballmomma from Morristown,TN
November 28, 2018
Runs excellent unfortunately it has paint issues where it is chipping down to the metal and no one wants to take responsibility! Expensive vehicle that’s just not worth the money. I would recommend buying anything else but a Ford Mustang GT new.
Best Service dept I have ever worked with. My wife or I have no worries as the Service Dept call, leaves text whatever needed to keep our car on the road. We just have to tell them where the car is for oil changes, etc...and they come get it and take care of everything.
The service dept alone will sell the next car
The sales and service staff at this dealership are awesome. Becky called me later in the day after I'd dropped my truck off for some diagnostics. We discussed some options for upgrading to a newer, pre-owned vehicle with MUCH fewer miles. She and Wally were professional and helpful throughout the entire process. (Becky also has that happy, pleasant demeanor you just enjoy being around.) Buying a vehicle can be stressful, no doubt, but my experience at Five Star Ford of Plano is always a good one because of people like Becky.
Awesome service center. Erin and Zeeshan took great care of me and my truck. I didn't purchase my vehicle from here but I will however be purchasing future vehicles from this location because of how well I was taken care of.
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