My husband and I broke down on our way home from TN back to NY. We realized our local Ford dealer messed up our Escape as we were halfway home when they did a routine oil change. We had to call a tow truck and were towed to this Ford dealer after service hours and Kevin Delawder went above and beyond to help us out and make it so we could get home. Highly recommend based off hospitality of this fella alone. Thanks again!
My sales guy was excellent , he was new to the sales game for only a week and I couldn't have asked for a better salesman.. He was very helpful and went above and beyond for me so thanks Kevin DeLawder.. Sales manager was also very polite and helpful. Overall it was the best buying experience I have ever had..
I am writing an update to my previous review. I am going to update them to a 2 from a 1 won't I won't go higher at this time due to I need to see more. You see it takes years to create a good reputation but you can destroy it in minutes. Going to need to see more from them before i become a promoter.
So they did get me my floor mats and they look good. I asked them to detail the car and they said they would...so we will see on that. BUT!! They didn't really offer anything to make it up to me, they only did what they were suppose to do in the first place. And if i was running the show there and i knew someone was upset with my company i would do something to say sorry let me make it up to you!!!
I do thank them for making it right.... but they could of done better!!!
If your looking for a dealer to purchase from with less stress, Leckner is your "go to" dealership. They have outstanding customer service and do exactly what they say. This was my first Leckner purchase, and I would use this dealership again!!
Well let me say," I got a new Mech today. why, Is because my normal Mech was not there. I must say, Dan the new Mach I had was as good as Scoot when he work on my car. Very Happy with every thing that was done. My service writer always make sure things are done wright That is Kevin. Thank You Nick Sirico.
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