Came in with a leak in the motor/transmission area
by bonnie20 from DealerRater.com
December 2, 2018
They did a great job diagnosing the problem, even showing me it was motor oil not transmission fluid. Called about my warranty, always scheduled me an appointment to come back & reminded me of same. I just hate that they beat around the bush about a loaner vehicle.
Bought a used Jeep Grand Cherokee from Roxy. It was a little hard to get ahold of anyone initially after finding the car in cars.com, but once I did get ahold of Roxy she went and took pictures and disclosed everything she could find to me. Her pictures were so close and detailed I actually thought the car was worse than what it actually was. I had planned on replacing a bumper, but it turned out to be barely a scratch. Hardly noticeable, but she got a picture of it for me, which was nice. I bought this car from long distance so it was being shipped and I had to drive partway out to pick it up because of schedule conflicts, but Roxy and the dealership worked with me to get the car as quick as they could. I wish it hadn't cost 400 dollars to ship, but it beat me having to drive 7 hours one way to pick it up. They gave me a really decent deal on my pickup I traded in also and I couldn't argue over the price because it was already very low. Overall I'd easily buy the car this way again over going inside a dealership ever again. Plus the Q certified 2 year warranty is nice.
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