We brought the car in for a check-over after a - hmmm - 'road-side adventure. Smail crew gave it a thorough examination and a clean bill of health. Then they put on our sno-tires, balanced them, and did an alignment. Typical Smail treatment.
This was truly an amazing experience the car we bought was due to be inspected in December they had me drop it off inspected the car did Admissions and oil change and Alignment topped off all fluids changed filters and put four new tires on my car because they needed them all for no charge to us!!! I've never experienced anything like this and my husband has been buying cars for over 50 years and was totally impressed we will buy from Choice again!!!
Women sometimes are looked upon as not knowing much about cars. But at Kenny Ross Ford, I was respected, treated like royalty and felt as if i knew what i was talking about. Jim is an absolute Jem of a salesman, and took his time ; as with a woman i tend to talk more then men. I was at ease and never pressured. Everyone there was kind, knowledgeable and willing to take the time to explain whatever i asked of them. I am grateful and am looking forward of having an on going relationship with this dealership. i am very happy and excited about my brand new vehicle that i just drove home with a heated stearing wheel, as women get cold hands, but have a warm heart to compensate. Thank you Jim for all your hard work to make me happy.
I saw a minivan they had on cars.com and emailed them to get information about it. They replied about a day later and gave me the information I needed.
I did find a similar minivan at lower price and decided on the other one.
I did not purchase from them or even got a chance to go and see their store, but the email reply was within an acceptable time frame and did give me the info I needed.
I emailed them about the truck they had that i was interested in. They answered very quickly, within 30 minutes, and gave me all the info i needed to know. I wasnt aware it was salvaged and they include many pictures to show off the product. As well as details on repairs and everything else. Great customer service and help.
Justin Roberts was very accomodating and helpful .
by Bro. Sean M. Fitzwater, TOR from Loretto, PA
May 1, 2018
My experience in shopping for a used car was handled with the utmost personal care. Justin took his time in helping me make an informed decision and to be sure of my choice. He took his time in answering my questions and fulfilling my requests in the purchasing process. I am grateful for all that was done!
Yes they were fast with getting back to me over the net! I was well informed about each car. Even told me where to go and use his name for financing! Though I didn't buy was still very helpful and definitely would refer them in future!
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