This dealership made the buying experience extremely pleasant. No pressure sales, experienced Sales Reps who are attentive to the customers needs. From start to finish this was remarkable experience. We highly recommend Sam Pack's Five Star Ford!!
All around awesome! Carlos was fantastic. Made the process easy and painless from step one. Easy going. Awesome communication and excellent customer service. Great facilities and indoor storage showroom. Honest down to earth. Thanks
I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!
I found a very specific and unique sportscar at TVE using the internet (Jaguar XK-R). I'm in Illinois so giving it a test drive in person was not practical. I sent a friend from the Dallas area to inspect the car and test drive. Everything went without a hitch. The inspection showed no surprises. The dealer didn't point out anything, but any blemishes were there to see and the dealer certainly didn't try to hide anything. The test drive went good, everything on the car checked out. The carfax was good and I called Jaguar and the VIN check showed all maintenance was up to date. I bought the car without a hassle ($500 deposit, cashier's check down payment with paperwork, they financed balance of car price at a better than local rate). Everything went as fast as you could hope for thanks to a prepaid and labeled Fedex envelope. They received my check on Friday morning, car was loaded on a transporter on Saturday morning, I received the car Sunday night. Car had all the minor issues I already knew about, nothing more. Engine runs perfectly, even better than expected. I'm extremely pleased and would not hesitate to buy from this place again. There are some other places near the area I would NOT recommend - but this place is A-OK! They've been in business around 17 years. You don't stick around that long if you sell junk. I will certainly check them out again when I'm looking for that special sports, luxury, or off-road vehicle!
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my needs and concerns. With God's and Mia's help I was able to purchase a 2015 Ford Focus. Thank you again Mia for being an excellent salesperson. I will definitely recommend CarMax to my friends.
I posted previously about my experience with Frisco CDJR. Since then, Paul Failor and Vinny Attaguille addressed all of my concerns and earned my business. Mistakes happen and we were able to work through the issues. I would like to amend my previous comments and share that the leadership of Frisco Dodge Jeep does take an active interest in their relationships and given the time & opportunity to discuss them, they will do right.
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