Women sometimes are looked upon as not knowing much about cars. But at Kenny Ross Ford, I was respected, treated like royalty and felt as if i knew what i was talking about. Jim is an absolute Jem of a salesman, and took his time ; as with a woman i tend to talk more then men. I was at ease and never pressured. Everyone there was kind, knowledgeable and willing to take the time to explain whatever i asked of them. I am grateful and am looking forward of having an on going relationship with this dealership. i am very happy and excited about my brand new vehicle that i just drove home with a heated stearing wheel, as women get cold hands, but have a warm heart to compensate. Thank you Jim for all your hard work to make me happy.
We brought the car in for a check-over after a - hmmm - 'road-side adventure. Smail crew gave it a thorough examination and a clean bill of health. Then they put on our sno-tires, balanced them, and did an alignment. Typical Smail treatment.
Took my mom in to trade in her lease and get another one.......Aaron and John worked with us for 2 days to find the best car at the best price that was affordable and safe for her. It wasnt about them or making money, it was about my mom. WE ABSOLUTELY LOVE LOVE LOVE AARON AND JOHN! I and my family have purchased and leased several vehicles from Aaron and they earn our future business EVERY TIME! You guys are the best, I look forward to seeing you soon!
From the main man, Ben Simon, to Rich in service and my personal
mechanic, Barry Smith, I received quick and excellent service on my
first service on the new Edge, even without an appointment.
Thanks to all...
Meeghan Ford, 2551 Memorial Blvd, Connellsville, PA is totally AWESOME, EXCELLENT and OUTSTANDING in their service department. While traveling from Virginia to Michigan I experience a problem with my F150.
When I arrived and went into the service area Dee Knox met me and asked how She could help. I explained I was traveling and the problem. She advised me that a Tech would be back from lunch in about 10 minutes and She would have him look at it right away. 10 minutes on the nose and the tech Stacy Selby commenced diagnostics. In about 30 minutes he had the problem isolated what I needed.
Derek White the other service advisor came and explained what part and the cost of what I required. I told him ok let's get it and he set to work to get the part right away.
While I waited Gail Closkey the Receptionist/Cashier showed me to the waiting area provided drinks and a snack.
I really appreciated the small-town atmosphere and caring they provided to someone who did not know the area and the understanding of getting my vehicle fixed and me back on the road. Traveling as much as I do I have to say it was a wonderful feeling to know there are still folks who believe that their customers come first and their satisfaction is the most important part of their business.
Thank You DEE KNOX, DEREK WHITE, STACY SELBY and GAIL CLOSKEY for your wonderful service.
I was pleased to hear Jen Sausman is the General Sales Manager at Town & Country. I have purchased several vehicles from her when she was at Freedom Ford. Every time I got the best price upfront and I was treated with respect. Nobody enjoys car shopping, but my experience with Jen was actually enjoyable. I will continue to purchase from her and I will refer anyone in the market for a new vehicle to see Jen.
I was given an appointment as soon as possible to check my breaks that were making noise. I was kept informed, the staff was nice and friendly. They care about their customers.
* On a side note, they could use some updating in there customer waiting area! The chairs are uncomfortable and the TVs are Old Small and Outdated! :-)
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