I had test driven a Ford C-Max Energi in 2014 and completely fell in love. I knew that was the next car for me. But unfortunately do to timing and circumstances I was not able to buy one. Still, I knew this would be my next car. Whenever I would have a bad day, I would go on Ford’s website and build the car I wanted with all the options and colors choices I wanted. I even saved one of them I had built in a pdf file to reference when I didn’t have internet connection.
This year when Ford announced they would no longer be producing the C-Max in the US I knew it was time for me get my dream car. I went to a local dealership and got the run around. They said since the car isn’t being produced, they can’t get the car with all the options I wanted. They tried to get me to compromise. I felt uncomfortable and pressured into something I didn’t want to do. I left in tears thinking I would never own the Ford C-Max of my dreams.
Then my boyfriend called and said he found a nearly new one in New Hampshire in the exact color with all the options I wanted. He started making the calls on my behalf. Craig the sales representative was always available and even though the transaction was made across states, made me feel like I was sitting right in front of him. The entire Portsmouth team did their best to answer all my questions. Signing the paperwork was seamless and easy. They even set up delivery from NH to TX. When my car arrived before I thought it would, I was overjoyed and estatic.
Thank you for everything you did to make my dream a reality. You really are the best. I’m a Portsmouth customer for life.
The first time in went to website I was immediately greeted. The loan application was simple and fast. The customer service team were friendly. Michael Galer was one of the friendliest sales people I've ever encountered. I would recommend these folks to anyone I know.
David B was great to work with. Spent quality time showing me the all the awesome features the car came with. There was no pressure in making my decision. They are lucky to have such a caring salesperson like David
The buying process was very smooth. Sales department is approachable. The service Manager could use more training this would lower the amount of drama when dealing with problems. The over all manager was awesome.
Stopped there last Wednesday. Vehicle advertised on the internet.
Spoke to Chris senior in sales.
He said car was already sold, but there was no sold sign on the car nor was the ad removed. He was not too cordial or anxious to find something else for me.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
I was searching for a car with difficult criteria, but found one in Best Ford's inventory. I live over 100 miles away (and in a different state), so I called to sort out the logistics. They were very helpful and worked things out to minimize the pain associated with the distance.
They had the car right in front and waiting when I got there, allowed me to take as long a test drive as I wanted, answered questions, and had their shop look at a minor issue while I was there. We negotiated a reasonable price, and they even offered to deliver the car (over 100 miles) for less than I was expecting.
Overall, a great experience -- and I'm very happy with the car!
It helped that I work with the brother of one of the sales team (Mark Weatherby) so I dealt with him most of the time. When I got there the car I had looked at on-line was all ready for me to test drive. When I decided to purchase the car the process was very easy. The longest time I had to wait was about 45 minutes while the credit check was performed. Once that was complete it was straight-forward for the final paperwork and I was able to drive the car off the lot. Total time from arrival to leaving was 2.5 hours. BUT, I knew what I wanted and didn't have to search and test drive multiple cars. I have already recommended Portsmouth Used Car Center to a friend of mine who lives in New Hampshire.
My wife and I were extremely pleased with Mitch and the team at Ford of Londonderry. The selection was great, the process was easy and knowledge of the car was very high. Thanks for a (very rare) super car buying experience.
Love my 2015 Ford Explorer with that being said. I am less then happy with the process after the purchase. The Explorer I bought had just came to the lot and had not been serviced by them to make sure that the car needed anything done to it before it could be sold. They did put four new tires and brakes on it. We also discuss that the car had spots in the paint that before I brought it would need to be fixed. Door and hood both had a big spot that had no paint and the back fender had a few every deep scratches . Salesman took all this info down and talked to someone and came back to us and said that they would fix all places we had pointed out. Plus we also wanted to have the car rust proof before taking it home. We paid for rustproofing. Salesman said the car would be ready for pickup on Wednesday but he call to move that date to Friday. Which was fine with us. Upon picking car up Friday the first thing I notice was that the scratches on back fender were not fixed and told Bob the salesman that I was not happy that they did not fix them. After going back to his head guy he said that if I would bring it back on Tuesday they would fix the scratches. My husband came with me to drop car off to have scratches fixed and also told salesman he was not happy with rustproofing job that wheel wells did not look like they applied rustproofing to and he wanted them to check on that while car was there. Call the next day to see if car was done and what does the salesman tell me that they never did the rustproofing. Thank god my husband knows enough to have looked at the wheel wells and notice that they had not been done. Salesman was great but so far service department needs work. How do you take my money for rustproofing and never do it? What else do they charge for and never do? Rustproofing is being done tomorrow and scratches were fixed today. All of this should of been done before I drove out of the lot. My salesman was excellent and I feel that he could not have done a better job for us . He went to bat for us fixing the scratches and following up with the rustproofing .
I had an excellent experience with your company. Richard King was my dealer and he was most helpful at all times. I have never had as nice an experience purchasing a vehicle. Thank you so much.
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