Planet Ford and Chris Peterpaul exceeded our expectations!
by HappyWithChrisPeterpaul from DealerRater.com
December 4, 2018
Chris communicated with me by email and was incredibly patient throughout the discussion. We were able to work out an agreement via email and my wife, Michelle, and I went to the dealership to finalize the purchase. When we arrived, with Michelle's 89 year old father in two, Chris greeted all three of us with incredible respect. He made the process as smooth as it could have been and we could not be happier. Chris made certain the car we chose and our experience exceeded our expectations.
My husband and I want to commend ms Hilda Garza and the finance manager David. My husband Shannon called the dealership and told them exactly what he was looking for in a truck and when we arrived ms Garza had the truck picked out to show us and withing a few hours we were doing paperwork and approved with 0% intrest!!!!....also I wanted to trade my mustang in on a new truck so in a few days later after my husband purchased his f150 4x4 .....we came back and once again Ms Hilda Garza helped me find the truck I wanted and she also made this buying experience pleasant as the first time we bought and again within a few hours we were signing papers on my new f150 4x4 truck I wanted!!!!.....Thank you ms Hilda Garza we love our new ford trucks!;)
Working with Jacoby Garmon was a great experience. My husband dealt with him on his purchase and I reached out to him to have him help me with my purchase as well. Everything was super fast and easy. Everything was done online and via text. Super convenient for me as I don't like wasting valuable time. I looked at the inventory on line told him what caught my eye and he got the ball rolling. Emailed him all pertinent info needed and once my paper work was ready to sign I just came in got that done and I was on my way. We dealt with both Chad and David for the financing part of the deal and they were both great at explaining all the offers/deals available to me. Great dealership experience overall.
The experience purchasing our new truck was amazing from the beginning to the end. Our salesman Humberto Vallejo gave us so much information on how our new ford truck operates. Very helpful and knowledgeable. Great salesman humble and kind. I highly recommend him and Joe Myers Ford. Once again from the bottom of our hearts. Juan &Yvonne Herrera Pharr, Texas
Dan Howard is always so helpful when purchasing our vehicles. We will not buy from anyone but him. He is so friendly and always aims to make it the best buying experience to make sure that his customers are happy.
I really like having my car serviced here. I feel like my service rep knows me and cares about this issues I bring him with my car. They do the job right every time and you leave very satisfied. You don't just feel like another number with car problems.
The last 3 cars I have purchased have been from Car Max because I knew no matter the gender of the buyer, we would pay the same price. Sadly they did not have the year and model I was looking for. I went into a Ford dealership closer to my home and once I figured out that they wee attempting to play numbers games with me I walked out. The following week I went to Mac Haik Ford and met Mr Ellis Joubert. He was honest and understanding from the beginning to the end. He was able to locate the model and color I wanted and I got it at a fair price (I had done my homework on the internet prior to stepping foot in any dealership). I would highly recommend him to anyone that hates dealing with car sales people and the games that they play. Thank you so much Mr. Ellis, I love her!
William Phillips made it so easy to buy my new truck a 2019 F-350 Platinum that is Black. It was so great working with him because he made the experience effortless. Friendly Ford of Crosby has great people working for them and I will be back to buy my next vehicle from them.
Great VIP treatment all up front .best new car Buying experience. Sale and financial all very courteous and helpful. Was able to get 0% financing and 0 down payment. They are really good people recommended a friend and he also was able to purchase a new truck was very satisfied with his deal also.
I discussed the issue I had and reviewed the maintenance records I brought with me with Eric, my service rep. Eric was very helpful throughout. The dealership agreed to replace the missing wheel security lugnuts at no charge. Although the replacement lugnuts were not in stock, Eric called me later that same day and arranged for the lugnuts to be quickly installed.
Great place and excellent customer service. Went the extra mile
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