I had a great experience from beginning to end with trading in my older car and buying a used car. I really appreciated that my salesman was very helpful, knowledgeable and professional, as was the finance woman.
We was shopping for a reliable vehicle for our daughter to go to college and we went to the right dealership East Side Auto Sale Inc. Great customer service, the salesman Freddie Junior gave us a great cash deal for our 2009 Honda Crv. Thank again Freddie Junior.
We have been dealing with Jim Shepherd and crew since we moved to Richmond in 1995 and refuse to go anywhere else for sales or service. We've always received service with loving, caring, "family" excellence. We just bought a "new" used vehicle for my wife and got a better deal than any other dealer. I bought my Focus from Jim Shepherd years ago, sight unseen. Told him want I wanted in a car as I needed one. He arranged all finances and picked me out a car that exceeded my expectations and with a lower price and payments than expected. Same as today with my wife needing a "new" used vehicle. Walked in, told the team what I needed and what I could afford and they set my wife up in a "like new" Mercury Mariner with all the bells and whistles at 2.17% APR which is fantastic. Just took my car in for service and good going over as it's high mileage with orders to "fix/change/flush anything that needed fixing." Instead of a high dollar bill, I got a reasonable bill for only necessary upkeep and good for another 20K miles all within one day, car washed and cleaned upon return. Greatest service department in my life. One cannot say too much about the team at Shepherd Sales and Service. In all honesty, if you're going anywhere else, you're doing yourself and your pocketbook a disservice. May God bless Jim Shepherd and his team as you will not find nicer, more caring and helpful people on this planet. Going anywhere else...is just wrong. God bless you in your travels and be safe out there.
When shopping for a used car I learned quickly that this is one of the only dealerships left that actually treat you like a person. They truly care about their customers ! Personable, professional, courteous and honest. I definitely recommend buying your next car from them.
We are from Grand Rapids, and found the truck we wanted at Red Cedar Auto.
I called before we went down, and worked with Jamie through the process. The complete process went well, including using a credit union through them to finance truck. She did a awesome job to make this a good deal, thanks Jim
Salesperson was very helpful and friendly. Thought I knew what I wanted but Allen listened and after showing what had been thinking I was interested in , led me to just the perfect vehicle . The sales staff were helpful and explained paperwork to me. Thanks again! Was a very enjoyable experience.
Steve Compton! Thank you so much for working with us! We had a wonderful experience and are in love with our new vehicle! You are awesome! Such a joy to work with! Will definitely reccomend to others! Thank you, The Duncan's
Quick friendly staff. Not pushy. Didn't try to talk me into a car that wasn't right for me.
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