We have been dealing with Jim Shepherd and crew since we moved to Richmond in 1995 and refuse to go anywhere else for sales or service. We've always received service with loving, caring, "family" excellence. We just bought a "new" used vehicle for my wife and got a better deal than any other dealer. I bought my Focus from Jim Shepherd years ago, sight unseen. Told him want I wanted in a car as I needed one. He arranged all finances and picked me out a car that exceeded my expectations and with a lower price and payments than expected. Same as today with my wife needing a "new" used vehicle. Walked in, told the team what I needed and what I could afford and they set my wife up in a "like new" Mercury Mariner with all the bells and whistles at 2.17% APR which is fantastic. Just took my car in for service and good going over as it's high mileage with orders to "fix/change/flush anything that needed fixing." Instead of a high dollar bill, I got a reasonable bill for only necessary upkeep and good for another 20K miles all within one day, car washed and cleaned upon return. Greatest service department in my life. One cannot say too much about the team at Shepherd Sales and Service. In all honesty, if you're going anywhere else, you're doing yourself and your pocketbook a disservice. May God bless Jim Shepherd and his team as you will not find nicer, more caring and helpful people on this planet. Going anywhere else...is just wrong. God bless you in your travels and be safe out there.
I live my car!
by Mom of 5 from Kimberly, wi
January 11, 2019
Ive installed a hitch, it tows great. Drives great. Fits my family of 7. I rarely need service. Owned for 11 years and loved every minute.
I was looking for a vehicle for my daughter for her first car! They made it so easy and stress free going through the process! Purchased a VW Beetle and we are extremely happy with it!
My Ford Taurus was the most reliable vehicle.
by Gramdma taxi from Bristol,NY
December 29, 2018
My Taurus was great on gas and very smooth riding. Never needed repairs. We took several long trip and it was a dream to ride in so smooth.
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