I worked with Scott Mortland and Herold Samour. Scott was so patient and nice- going through all options and reviewing differences in each van. He did not pressure and really made me feel comfortable. He took his time and 100% sure I had everything I needed before I drove the car off of the lot. Then, as I started the financing process, I worked with Herold. I realized through our meeting that he sold me my very first car 17 years ago! Of course, I had a good experience with him back then and again for this purchase. It was one of the best buying experiences I have ever had and I will definitely return to Krieger Ford for future personal and business purchases. I highly recommend this team. Thank you both for all of your help!
Dennis is awesome! Went on my birthday Nov 27th and was pleasantly surprised how cool they were. Had a crappy experience the day before at Toyota Direct. This was night and day compared. They got me a better rate than I thought I could get! Will tell my friends and customers at my store. Shawn woods.
EXCELLENT customer service, no pressure sales, Carl was amazing and I'd recommended any of my family and friends to go see him. The finance dept was fast, organized and amazing as well. Highly recommend.
This was the second buying experience with Carl Easley. His knowledge of the vehicle's features, options and functions made it abundantly clear that he is dedicated to customer service. Carl is exceptional, my husband and I will refer him everyone.
Fastest car buying experience, and Scott made sure we were 100% before we left. He went through all the options since we own a business and worked with us for a week before getting us approved. Will definitely recommend friends and family to Krieger Ford.
Had a great visit with Jerry Votaw. Very knowledgeable and non judge-mental as we didn't want the fanciest car with all the bells and whistles, just a good reliable and priced affordably sedan. Him and all the staff are friendly and professional. Will be back!
Ryan was extremely helpful during the buying process. He truly cares about his customers and has always been helpful even after the buying process was finalized. I have and will continue to recommend Ryan to friends and family.
Thank you Brandon and Ryan Grimm for providing us with such a great car at a price we could afford. The time you spent with us was helpful and I pressured. The car was just as you had represented it to be. We highly recommend Ryan and Brandon at Dick Mashter Ford to help you purchase your next car.
We have now purchased two Ford Escape’s off of Ryan Grimm. He always makes the buying experience awesome and really puts the customer first in the entire process. In fact he has done such a great job with us that two of our friends have also purchased new vehicles from him as well on our referral. When we are ready for another new car he will be our guy for sure!
I wanted to trade in my vehicle which was an Altima. I also was going to sell my truck so I needed a new vehicle that would be able to haul some things but also have a nice ride. I had been researching this vehicle the Escape on line and wanted to try one out. A friend recommended Dick Masheter so I went there. I met with Ryan Grimm and he showed me all the different colors available and we took a test drive. He was not pushy to make a sale but gave me all the facts of the car and all financial opportunities available. Both Ryan and the financial department worked well with me and I drove home my new Escape. Soon I will be taking it back for its first oil change. I’m sure the experience will be just as good as the day I purchased it.
I called for appointment in response from Ford recall on seatbelts inspection and had an oil change done. The new location is very impressive. You can see your vehicle being serviced through a large picture window in the customer waiting area. I got there at 8:00 AM and service was completed before 9:00. Very pleased with the friendly people and quick service.
No pressure and very friendly staff! I highly recommend checking into Dick Masheter Ford for all of your vehicle needs! They had a huge selection to pick from which made my decision really hard! Really loving my Certified 2015 F-150!
Beyond the best customer service, I have ever experienced while buying a car. Everyone I worked with from sales to the business side was knowledgeable and extremely accommodating. This was my very first time buying a brand new car I can proudly say Jim Franklin eased all my worries. Jim is excellent!! If anyone is looking for a new or used vehicle, Jim is who you need to see. I cannot think this company enough!!! You just earned a lifelong customer.
The staff at Byers made purchasing a used car easy and efficient. Their online ad on Cars.com was accurate and thorough and the transaction went seamlessly. Thanks to everyone there for a very positive experience! Definitely one of the best of many cars I've purchased over the years.
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