Meshi was extremely helpful with getting us the car we were looking for at the right payment. From beginning to end, she was very upfront and showed a lot of initiative in wanting to do whatever she could to make it a great experience. She was not pushy at all, and made the process very relaxing and comfortable. She also explained the vehicle features and help set up the phone in the car. My first purchase with lincoln and I will definitely be back to see her for my next car.
Great customer service! Our salesman, Meshi, was outstanding. She listened to what we wanted and did not push to close the sale. Joel in the service department has been very helpful as well. So far, our experience has been top notch.
I did an online inquiry from Autotrader on a preowned vehicle and received a call from Meshi within a few minutes. She was able to answer my questions. Shortly after I spoke with Meshi , she called me back with a detailed description of the vehicle. Since we were traveling from Tampa to south Florida I wanted to make sure there were no surprises. We agreed to make the purchase based on the description, pricing and professionalism at this store. When we arrived I was very impressed with the vehicle, it is better than described. Meshi had everything setup for us to go through the finance office and get back on the road. Definitely a great experience! Thank you to the team at Pines lincoln!
I’ve been communicating with Meshi for the longest time about the new Navigator 2018 we weren’t sure of what features we wanted exactly yet she managed to make the pre order as simple and easy as possible . This probably was my easiest car transaction I’ve ever had . Starting with the the details about the car to placing the order to being updated every time when there was an update- to the final delivery where she walked us through every single feature there is in the car . I’m very happy with my lincoln and I’ll be referring all my friends her way. I never liked dealers yet she made me think otherwise.
Everyone I worked with; Eddie D, Tony, Gilbert, and Hayden were exceptionally nice, willing to work with me and not give up on me knowing how much I was interested in buying a vehicle with them. I was very happy with my purchase. Awesome 2012 RAM 1500 Big Horn.
Thanks to my Salesman Luis , very professional, friendly and for getting my new SUV windows tinted so quickly. To Rosa, Internet Sales Manager you too were very professional and you play no games when it came to getting me the best Lease payment possible. Pines Ford I will recommend your Dealership. Thank You.
Great experience! My thanks to Eddie, Gene and my Finance Director for going over the top in helping me get my new Escape. To my Rosa, the Internet Manager, my greatest gratitude for been so kind, and professional and most important caring. Pines Ford your Sales team is the BEST! .
Caesar Aquino And Marcellus Juan was amazing car salesmen. The service provided by each of them was extraordinary above and beyond all. I will highly recommend everyone for them as their sales person. AWESOME SALEMEN. I purchased two new cars.
My experience was okay but certainly not what I experienced at another dealership recently. The dealership was not flexible and made me jump through hoops to purchase the car.
I also get pressured to buy an extended service contract
My Mustang needed it’s regulation maintenance. I was also waiting a long time to get my Takata airbags repaired. My service advisor Rick made sure I got a quick appointment once the correct parts were in stock and the complimentary shuttle service really took the hassle out of my day.
Best service at this dealership. So much better than others I have been to in the past.
Mike Carrozza, from the moment i pulled in took care of me. I had issues with my hood and door check with Rust and called it into FORD right away and got back to me with a solution on the same day. Something you do not see in customer service anymore. From Taking in my car for repair (Which took a week) he kept in touch with me every step along the way. And to go far and beyond made sure all the services in my Vehicle were up to date. He is a key asset to maintenance and service department at GUS MACHADO FORD and look forward to doing maintenance with your team for a long time.
excellent customer service, and attention to details.
Exceeded our expectations.
Special mention to Mr. Hallstrom at the Service Dept, who provided guidance, and made sure all issues were addressed. I m very satisfied with the service.
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