Not sure why it is but I can never get a vehicle in for warranty repairs. From the tech for a specific promblem not being there to and mostly have no courtesy vehicle and they never try to offer a solution. I tell the service writer that I need to have a way to work and I feel like he says " on well that's your problem".
The service department is awful. We have had to take our truck back 3 times for the same thing. If they would have followed up with the tech, I think our truck would have only needed to be there one time for the 2 issues. Then when getting the truck back from another visit to the shop they released the truck to my husband without putting it back together. Once again, the techs did not follow through with their job. Heaven forbid you try to talk to a live person in service, they never answer their phones. We are out done with the service department.
The product specialist, Greg Jordan was so attentive and worked with me to find exactly what I wanted. I have to say out of all the Lincoln dealers in a 100 mile radius he is tops! Thank you Greg and Michael Gurley, finance manager for having everything ready when I arrived to make a seamless transaction!
Service Manager, Chett Boschele, from my initial call to the time arrived was cordial, patient with answering my questions and very informative. The shuttle driver (I'm sorry I can't remember his name) was friendly and fun to converse with during my ride to and from work! Thank you for a wonderful first time experience. I will definitely utilize your services in the future as needed.
I recently purchased by first new car at Capital Ford of Charlotte. My salesman Chance was incredibly helpful and met my every need. He listened to my budget and taste and worked with me so I went home with my beautiful red 2017 Ford Fiesta that I absolutely love!! I would definitely return to buy a car from them again in the future as well as recommend them to anyone in the market for a new car.
Giving me a weekend to think about it, went in on my day off, test drove several options, decided to stay with my Ford Escape! Thanks Adam, for searching for the car of my choice, even the color! Then Daniel had the time to go over all the new tech in the car with us!!
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