We were very pleased with our experience here. The sales staff is not pushy like other Ford stores and they really try to put you in the best position possible. We had Jack and his manager and they took care of us every step of the way without pressuring. We'll be coming back for service and all future car buying needs. Thanks!
We had an excellent car buying experience with Jeff Frigard at Livermore Ford. We were looking for an Explorer and Jeff thoughtfully walked us through the various models and features. Jeff also took the time to explain and demonstrate the vehicle's many features. Once we knew what we wanted, Jeff went out of his way to find a vehicle with the color and all of the options we were looking for. Jeff made sure we got the Explorer that we wanted and that all of our questions had been answered - and he knows the answers!! It was such a pleasure working with such an experienced and knowledgeable Sales Manager. Livermore Ford is also a great place to buy a car. The Finance Manager who worked with us, Troy Ryan, had us out of there in record time! Would definitely recommend checking them oit
Their service department is awesome. Which is a good thing since Ford cars are not the best quality. Things keeping breaking or wearing out on our 2013 Ford Explorer that I would not expect, or I have not seen in other cars. If you buy a ford make sure to buy the extended warranty or else it will cost you more in the long run.
Service department is outstanding, clearly five stars. On an absolute scale, the buying process was only 2 stars, but I gave them 4 by comparison with my experiences buying cars at other dealers -- which would rate -5 stars! I bought my Lincoln MKZ hybrid there 5 years ago, and have used them for service throughout, so I have significant experience. I've been buying cars for 50 years, so also have a lot to compare with.
Great customer service at this dealership. Our salesman, Joe Fogarty was very knowledgeable about the Ford F150. He helped us find the truck we were looking for and answered all our questions. With Joe and the GM working that day, we were able to get a very good fair deal on a 2018 F150. Everything was easy with minimal back and forth. Joe, the GM and the finance person were all great. Highly recommend this dealership and we will be going back next time we look for a Ford.
This dealership and our dealer Matt Gordon went above and beyond helping me with purchasing a new truck. They were extremely informative throughout every step of the process and were always available via phone or text message if I had any questions. I was definitely sold the exact truck I was looking for, but it was the customer service that solidified the deal.
The previous experience we had with Frontier Ford was such a great experience that we came back to do it all again. I'm one of those people that absolutely hates going to any car dealership but Frontier Ford has given me hope that there are good people still left in this world.
Every time I purchase a vehicle at this dealership and have my vehicles serviced, I receive VIP treatment by my favorite service representative, ROY AYABE! He is the best! He provides superior customer service every single time! Thank you, Walnut Creek Ford, for providing the most courteous and caring people and the best service always!
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