This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
Work for my business well so far
by Vladimir Murkis from Farmington Hills Mi.
June 29, 2018
I like that bus .Pretty comfortable for me and my passengers .Easy get in and out .I'M almoust 6 foot toll ,but can stay inside no problem .Very soft and nice ride !
They had very good customer services and they let me get the car that I want.
Has a lot of room for kids and gear.
by Jon Medin from Nerstrand MN
June 27, 2018
I love the van but wish removal of side seats was easier when I need to haul a bunch of gear. The outside looks are nice and clean which I like. I wish mine had been wired/plumbed for add a trailer hitch with controller but that is easy enough for me to do at the garage.
What an amazing place to buy a car. I purchase a car in 2015 with nothing but the best service. I did my service repairs at Sound service with Randy who was great. Now I decide for a change after almost 4 years and up graded my Escape. They were even more amazing. Thank You Kwok and Joe you guys are the best.
I hadn't been to Sound Ford for many years, since they changed ownership and along with it their sales approach. I was extremely happy to work with them during my purchase a new Ford Edge. They were very patient and helpful, explaining everything along the way. Our product specialist James was friendly and exceedingly helpful, taking his time to show us all of the features of the vehicle and to explain differences between the various packages. I would definitely shop here again in the future for a new car.
I was getting frustrated after visiting a number of other dealers in the Seattle area. Walking into Sound Ford felt different immediately. Eric and Natasha made me feel welcome, giving me information without sales pressure. They helped me find a car that I and my family love. Here's the clincher: A week after purchase, while detailing the car, I found a deep scrape on the lower front bumper. I simply missed it when I first checked out the car at the dealership, due to the color of the car and the location of the scrape. I admit, I was afraid I was going to be told "too bad - you should have caught it before you drove it off the lot". No way. Natasha and Eric told me to bring it in for repair at their expense, and provided a loaner! The day I brought my car for repair, I was met by Brian, a sales manager I had not worked with previously. He knew my name and had made all arrangements for me with the body shop and with a loaner car. This is extraordinary care that raises the bar for all other dealers. Thank you Eric, Natasha and Brian.
We were able to get a good price on the vehicle. Communication with the dealership was poor. I would email with the person i was working with and then not hear anything from them at all after asking questions about the vehicles i was looking at
I love driving it more than driving my BMW
by Free at last from D.O.T. from Washington D.C.
January 12, 2019
It is great for getting around D.C. and no more harassment from D.O.T.
It has a very smooth ride .It is a giant van that rides and handles like a Cadillac.
I went straight to Cameron and told him what I wanted, and he made it happen in a very timely manner! I have never had such a good experience car shopping. I was in and out of there in a couple short hours. I will highly recommend Cameron and this dealership to my friends. Thank you!
good for transporting people
by oldman from venice, fl
September 25, 2018
Great comfort and access for entry and exit of passengers. Gives everyone a smooth ride. Wish gas mileage was better though. Good visibility for the driver
In 2006 I purchased a new F-150 Lariat 4x4 CrewCab. I???ve put over 120k on it in the last 12 years and have absolutely loved it. A few weeks ago after admiring my friends Raptor I started to get the new truck itch. I started doing my research to find the truck I wanted. I found three dealers in the South Puget Sound with the truck I wanted. I have always loathed the car buying experience- especially the negotiation part. I called Titus-Will first and spoke with Cameron. I told him what I was looking for and what I wanted to pay. Unlike some of the other dealers I contacted he was willing to listen and work with me. In fact a Ford dealership in Olympia was completely unwilling to work with me. I decided to make an appointment to meet with Cameron. He was great to work with throughout the process. The sales manager and I hit a bit of a crossroads on the price. Since we were also in need of a car for our almost 16 year old daughter we decided to see if we could use the stalemate to our advantage in getting a good deal on a used car. He was able to locate exactly what we were looking for. We are very grateful for for the way Cameron took care of us today. We also had a great experience with Shelly the finance manager. We walked away today with a brand new fully loaded 2018 F-150 RAPTOR and a 2014 Subaru Forester. Thank you for making this process a great experience.
July 8, 2018
So far this vehicle is everything I’ve dreamed of for my plumbing company. I just purchased but am very impressed. I had the kuv Plumbing body on it.
I was in the market for a used Acura MDX and had contacted several dealerships who did not respond timely. Don at Automax was very helpful and ensured the vehicle had the options I wanted, even if that meant adding a desired item. They even accepted my trade in for a very fair price. The financing dept worked with my expectations and although I have good credit, the rate was lower than what I expected. Very good transaction.
by CMCOYLE3 from Jupiter, FL
April 11, 2018
Ford did right when they came out with the Transits. We love our 15 passenger van. It meets all the needs we were looking for.
This car has met all my needs. The only thing I would do different is offer an automatic sliding door. I have fractured my hand and 2 of my kids have slammed their fingers in there. The door is really big and hard to stop if it starts rolling
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