I had did research on the vehicles I wanted to see. The owner and staff were very friendly and let me test drive and look over the vehicles I wanted to see. I did end up purchasing a vehicle and he told me the history of the vehicle I purchased. I felt like a valued customer and I'm happy with the automobile I purchased
Fantastic service department. Absolutely the ONLY dealership service department that I trust... because of John Noble period. One prime example: John keeps me informed of important upcoming maintenance but NEVER pressures me into performing recommended, but not critical, costly maintenance decisions. John is an effective and knowledgeable service adviser with excellent communication and interpersonal skills. I have written this before in previous customer feedback reviews and I will re-enforce my comments; I will continue to purchase my vehicles at John Vance Auto Group as long as John Noble is my service adviser.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I bought an MKT several months ago and went back today for an oil change. Phil in the service department was wonderful and even helped me with some operating questions I had.
Not only was the buying process a pleasant experience but the service department is also a great experience.
Connor was great on assisting us find the best vehicle for us and our growing family. There was never pressure to rush or buy. We will be using them for service and recommending our friends and family.
Interested in a Lincoln Hybrid I was shopping around and was prepared to go out of state to buy what I wanted. Went to Diffee Lincoln saw the car drove the car bought the car. I had been talking to Lincoln Dealer in Texas. I asked the sales person in Texas if he could make me a better deal on the same car. He said no and that the deal I was being offered from Diffee was a great deal and not to walk away. That simple a Great Experience
Sales associate, owner, and finance employees were great to work with. All staff genuinely cares about you and your purchase from "Hello" all the way to "Thank you for your business". This is the second vehicle I have purchased from Diffee and I plan to return for another in the future.
Leased a new 2018 Ford Expedition Limited. Laine Diffee gave us a great price and the Finance Department's knowledge of leasing is exceptional. We ended up with a great payment for such a nice vehicle. Definitely worth the short trip from north Edmond.
I purchased my 2017 F-250 Platinum from here in August 2017, this is the 4th family vehicle we have purchased at Diffee starting way back in 1997 when we bought a 1997 F-250 7.3, which we still own, at the mcarthur location. We never have issues and always receive the best service and best deal around and Connor has been our sales guy the last 3 purchases he is always exceptional! I regularly use their service department for my services and Phil has been great about communication and always ensuring I have a very nice loaner in the mean time while my work is done. I appreciate everything Diffee Ford and Lincoln does for me and my family. We will always be here to buy first before looking elsewhere as long as the deals stay great!
After my daughters wonderful experience with Conner at Diffee we decided to look for our purchase there due to her recommendation. When we arrived Conner was not in and we were helped by Turner. Turner was wonderful also. We made our purchase of a used MKT and it was a pleasant and enjoyable experience throughout. Diffee is so far above others in their customer service and attention to detail that we would highly recommend from our family experiences.
I got truck from them and they were honest and helpful, they gave me discount. This truck is a great truck, nothing wrong with it and price was way lower than others Salesman was a nice guy and help me a lot to find what I want Please stop there at first if u want to buy a car
My wife and I were looking for an SUV. I spoke with Jason Williamson and he was professional, very knowledgeable, and the best car sales person that I have worked with since I bought my first car almost 30 years ago!! I was able to get my wife into her dream suv and it was very affordable. I will definitely do business with Jason again in the future when I am ready to get another vehicle. Great company and great internet sales people!!!
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