I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.
a reliable and comfort van
by Terry from Lutherville, MD
November 2, 2018
This Van gives us a large space. It provides spaciousness. In addition, compare to previous van, when i drive highways, it is very stable and comfort.
Because of Scott Fritsche, I will probably end up buying two vehicles from this dealership. He was not pushy, as he worked at my speed, not his. So much appreciated in this day of age.
I was helped by salesman Scott Fritsche. As a first time car owner he made finding the perfect car really easy. He listened to exactly what I was looking for and he made the process quick and convenient. I would highly recommend having Scott as a salesman.
The entire process was so easy with EvS. I was looking to lease a Ford Edge, and Alex was upfront about the deal terms and patiently walked me through all of my questions. Multiple people on the team stayed late to help us get through the paperwork and get us out the door, and they were able to support getting the process started via email. I usually feel like I'm getting screwed somehow in a lease, but did not feel that way with this team.
Very professional and friendly staff, you won???t go wrong buying from them as they do an excellent job. Alex was great to work with and I would recommend him and the dealship to anyone looking for a new or used vehicle.
I found a car online and Gayle helped me with everything through email, which was the most convenient for me. It was a 4 hour drive for me and Gayle answered questions, took additional pictures and was able to give me a total cost upfront to help me decide if it was what I was looking for. He was very straightforward, honest and there was no hidden fees! When we arrived, the car was in better condition than I even expected, the tires were like new!
Highly recommend this dealer and Gayle, especially for people coming from a distance. No Games! All pricing and financing was confirmed before arrival. Car was accurately depicted. Was a pleasurable buying experience and was only there about an hour for the test drive and to sign paperwork. More dealers should be this easy! A++Thanks again!
good for transporting people
by oldman from venice, fl
September 25, 2018
Great comfort and access for entry and exit of passengers. Gives everyone a smooth ride. Wish gas mileage was better though. Good visibility for the driver
the purchase was easy and we felt we got a good buy
One of the best vehicles for the money
by Matt from Jefferson city, mo
November 12, 2018
This car has met all my needs. The only thing I would do different is offer an automatic sliding door. I have fractured my hand and 2 of my kids have slammed their fingers in there. The door is really big and hard to stop if it starts rolling
Purchased a new RAM 2500 truck from Withnell a few months back. Buying process was a breeze and they took good care of me from start to finish. Shout out to Trevor in sales for his excellent customer service and lack of sales games. Brought the truck in for its first service and the service department took great care of me as well. Would recommend this dealership.
July 29, 2018
This is a great new generation of a van. Much better gas mileage, way more comfortable, and a lot of fun to drive. I hope Ford keeps investing in this design,
I worked with John Massaqoui who was the best salesman I ever had. He was straight to the point and did not play the old sneaky car salesman. He researched the absolute best deal for my unfortunate situation and for that i am more than thankful.
Value for money A+
by jenib from nashville, tn
June 16, 2018
Wonderful vehicle that will be moving for years to come. The standup cabin vehicle makes it easy to move in and out of the vehicle.
Although the vehicle sold before I could get there (didn't put down a deposit), this dealership accommodated everything that I needed. Price that I wanted was agreed upon via email, which some dealers won't do. No complaints.
Need to show crash tests at what speed totals van
by Milemaker1 from Fort Worth ,Tx
December 26, 2018
It was great but got T Boned and totaled the van out. Other driver claimed to be doing speed limit but it was loaded with product and it sent me off the road over the grass and into a parking lot..Drvers side airbags did not deploy.
EASY IN and OUT. Staff were excellent. Car was clean and in good shape after the servicing.
good for large families
by VanMan from pa
December 9, 2018
Bought used. Works very well for getting kids and all our stuff around. If I purchased new I would get leather and a limited slip rear end. Waiting to see how it does on bad roads... probably not good.
This is a wonderful dealership to do business with. Staff is so willing to help without pushing you into a purchase. When my lease that I originally had with Sunshine was up I had such a good experience the 1st time that I did not hesitate to call on them for my new lease. Best decision ever!!! Love the whole team at Sunshine. Thank you again.
Justin was very helpful when I took the car in with a problem I thought should possibly have been solved in an earlier recent visit. He was willing to work with me and remained professional, understanding of my financial situation, and understanding of the reason I was a bit upset having to bring the car back so soon. In the end, I can say I do recommend the service, because of staff like this who are accommodating to someone in a tight spot like I was.
Great Bicycle Carrying Van
by agoetz616 from Andover, NK
March 29, 2018
This vehicle is an excellent choice for carrying 4 bicycles inside with 4 passengers or 6 passengers with two to four bikes on an outside rack. Just remove or add in seats as needed to carry more or less from the 12 seats provided. My brother in law is borrowing it for his daughter's wedding party. The six speed transmission with regular gas and a 3.7 liter V-6 makes it hard to beat for economy in this class. The suspension is proven and excellent for the weight capacity. We took 4 people and bikes to Cali and back for a 9500 mile trip and got 17 to 19+ mpg with different drivers. Wind and outside noise is minimal for a van of this size (long wheelbase, low body, window version) and the radio/CD player/iPod player is excellent because of the windshield sound board effect. Value seems to beat the Mercedes, Nissan, GMC, Express and Ram one ton competitors. Ride is surprisingly good and tight, with good handling.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
Far better than I expected
November 3, 2017
We needed a vehicle that would fit our large family. This not only fits everyone, but we can take out seats easily, to make more room. Driving is wonderful, as I don't have a huge hood to try to see beyond.
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
I love driving it more than driving my BMW
by Free at last from D.O.T. from Washington D.C.
January 12, 2019
It is great for getting around D.C. and no more harassment from D.O.T.
It has a very smooth ride .It is a giant van that rides and handles like a Cadillac.
Shopped for a car I would love and my salesman quickly showed me why I'd rather have a Buick by pointing out the many features. Seating was comfortable (driver and passenger), the handling and turning radius was what I was looking for.
The Best passenger van I have drove
by Dreamwork Expo services from Kissimmee, Fl
January 16, 2018
This car is all I need for my business needs everyone is very comfortable with extra legs space. The driving is very good especially when you go faraway.
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