My Experience at Koons Sterling Ford in VA was the best experience I have ever had purchasing a new car. The entire process was easy and stress free. Our Salesman Seth was professional, honest, and made us feel Welcome the minute we arrived. Thank you for everything!!! We would definitely recommend them to our family and friends.
What a refreshing experience compared to the crooks at some of the other places!!! Just walk in and ask for John Clampitt for a NO bait and switch, NO ridiculous tacked on fees, NO run around, NO gimmicks, NO pushing you to something you don't want, and NO pressure car buying . Everything was fair and honest from start to finish. Johns knowledge of the cars they have is truly staggering. I must say so far my interaction with everyone there has been excellent! If only other places were this good I could have saved a week of my life not having to deal with clowns and crooks... I finally found an honest organization. I've gotten a straight deal at one other dealership, but they don't sell fords...
Sheehy Ford is fortunate to have wonderful folks both in their Service department and the Body Shop. They went out of their way to not only keep me updated but worked with the relevant companies on my behalf. I am extremely grateful to Steve and his entire team in the Service department and Erica and her team in the Body Shop.
Outstanding customer service!Best Nova Ford dealer
by High School Teacher from Oak Hill, VA
August 4, 2018
Outstanding customer service...left Ford brand 11 years ago after awful experience with the other large Northern Virginia Ford dealer.
Professional & personal interactions, nice attention to detail in work, car spotless when returned
We just bought our 2nd new Fusion Hybrid from Battlefield, and from Greg Wood. He’s amazing and makes buying a new car enjoyable. We’ve had all service done thru the dealer, and the service has been excellent every time.
I am very happy that I purchased my Ford Edge from Koons Sterling! The entire process was very smooth and easy! They made everything about the process of buying enjoyable. The service department is incredible too! They did an excellent job servicing my vehicle! I am extremely happy with the entire buying process and the service!
If your looking for a dealer to purchase from with less stress, Leckner is your "go to" dealership. They have outstanding customer service and do exactly what they say. This was my first Leckner purchase, and I would use this dealership again!!
This is the ONLY service department that touches my GT for all the right reasons. The service advisors are simply wonderful. They keep me updated on repair status and any change in costs or time involved. I am especially partial to Allen Schindler as he has helped me for over 20 years. The mechanics are all awesome, however, I have my favorite. I've sent people to this dealership, and I've always been thanked as these guys fixed things other service departments were unable to. I have a totally clear conscience in recommended Koons Sterling Ford for any service needs.
Call Kevin! He found the truck I was looking for when nobody else could...and I contacted every dealer in a 200 mile radius before Kevin offered to look elsewhere. Nice guy, great communication, and a hard worker.
Very smooth easy transaction dealing with Glen on a 2016 Ford Escape. He made time for me right after I called, showed me the 3 vehicles I wanted to see and arranged immediate test drive, He was low pressure and recognized that I knew what I was looking for. They charged what was advertised with no surprises. I would definitely return for a future purchase through Glen. I would not however arrange financing through them again. The initial interest rate offered was too high considering my credit score is over 800 and was putting 30% down. On top of that, I ended up with more than 1 hard inquiry on my credit for the purchase which is unacceptable. They should use their soft inquiry to determine the best rate available, then the one that *I* pick can do their hard inquiry. I will pre-arrange financing before returning next time
This is an update regarding the last review. The dealership is taking care of all of the issues and getting the windshield fixed and the cabin air filter. Gary Stiles did a great follow up and making sure everything is taken care of
Great visit, and great service on my 2007 Ford Focus. Mr. Agner Hernandez was the service representative that oversaw the service on my 2007 Ford Focus. Mr. Hernandez displayed politeness, courtesy, and friendliness - a total professional. The professionalism that Mr. Hernandez displayed will want customers like me, and others, to keep returning back to Koons Form on any future service on their automobile.
Although I ended up not purchasing my vehicle that I was looking at there, I still had such an easy and pleasant experience there. The staff was very friendly and my overall experience very satisfying.
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