We brought our Ford 350 in to be fixed and plug that goes from your 5th to the pick up truck and broken twice, actually came apart, what we were told is this happens all the time, and they wanted to charge us $300.00 and some dollars for something that would fall apart again I found terrible business, my husband even called Jenny the one that sold it to us, she never called us back and the person who he did talk to said there was nothing he could do, I was under the impression it would be under warranty and we were told no.
My experience with Varsity Ford was excellent Tony Madison was very helpful in every way possible if I were to buy another vehicle or suggest buying another vehicle it would definitely be from Varsity Ford and I would highly recommend Tony Madison to any of my friends and family
This guy is what a real salesman is, when I made it to my appointment to pick up my car, he had the car ready for the test the testdrive, he didn't try to push another car on me, he was nice,respectful and went above and beyond of what he needed too.For this reason I will be buying my next car from him.!!! Thanks again Tony and see you soon.
Looking for exceptional service, connect with Donna Buchan
by sarah1287 from DealerRater.com
November 23, 2018
Fantastic place, great customer service! Donna Buchan went above and beyond to make sure I purchased a vehicle that I was most comfortable with...Donna makes you feel like family by the end of the process..someone you can trust and depend upon at any time. Exceptional professional who made the process so quick and easy! Thank you Varsity Ford!
Donna was very helpful, amidst all of the different parts of buying a new car, she was very professional and got us in and out about as fast as anyone could. She had answers to all of our questions, and was very polite.
My experience with Mike Bishop was awesome. After being turned down at 3 places , I was recommended to see him . He got me the SUV I wanted the same day . I’m trying to contact him for 5 other family members that wants new vehicles. When I called for him , I was told he no longer works there . Mike is the best salesman I ever had . After getting my car , out of his own pocket, he treated me and my family to dinner as a token of his appreciation for our business. I trust Mike Bishop and only him , not saying that no one else there is bad .... but Mike worked with me and my so so credit and got me what I wanted . I would recommend him , which I have , to anyone I know looking for a vehicle. Thank you .... Ms . Debra Walker ....
Waiting area and the whole new car area is in desperate need of updates. Feels old and dirty. Service department is the only reason I go and that isn't much better. The last 2 visits, one or two service writers working and they do not like making eye contact to acknowledge you.
I had a awesome experience at this location with Gary K. I browsed several cars online , so I already had a list of what i wanted when I went in. Gary was friendly and very helpful in getting me what i want and let me test drive several cars before I chose what I want.
Mike was my service rep. I was very pleased with the whole process when taking care of my escape. The service was professional. Mike was helpful, friendly, and patient with me. The work done in a timely manner. Great service department all around! Thanks!!!
I am not one to write reviews normally but I was so happy with Greg when I brought my car in for service. He was so friendly and explained everything to me in great detail so that I could understand. I will definitely be returning to this dealership for my suture service needs.
At the age of 64, I finally got to buy a good car! After all the jokes about car salesmen and bad stories, I actually took my younger brother with me for this experience. I arrived at Elder Ford at 10am to look there. I was greeted by Mike Hennigar. I told him what I needed and what my parameters were. I was honest and told him my budget. At this point he called a young gentleman named Mitch, he had already explained what I needed to get me into the car of my dreams! HaHa! Together we looked at about 40 cars on a computer, I chose the 5 I wanted to see. He went and got the cars, brought them right to me one by one, and I drove them all with Mitch in the car. About 3 hours later I chose the car I wanted! Now they had to find a financier for my car! In an hour they came out smiling I WAS FINANCED! But it didn't stop there. They took the car and cleaned it up beautiful and FILLED it with gas. Scott the finance officer answered all my questions and then followed up with calls to inform me all had went well.
One week later Mitch called me to see if I was enjoying my new car. I WAS!
My first experience with the "Big Bad" car salesman was wonderful, everything I wanted and more! Would recommend them to everyone. I am looking forward to living long enough to go, when its time, and buy my next car fro ELDER FORD!! Thanks for the great car buying experience!
Firas went above and beyond to help me in buying a car! He was incredibly helpful and did great work. I highly recommend him and this dealership!
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