I've always hated dealerships for service because they force you to deal with a pushy, unkowledgeable salesperson instead of a mechanic. Not only did Veterans Ford not try and up-sell me every stupid, useless service imaginable, they were perfectly ok when I said I wanted to wait on certain services. Huh? It's like the Narnia of dealership service departments. They also seemed knowledgeable and happy to be working there. My first trip I was confused because I was treated like a human being, you could have conversations with them instead of just them talking at you. Sadly my car was totaled and my needs have changed (minivan), so I went with a Honda. I have a service contract with it, or else I would have no problem bringing it to Veterans Ford for service.
We were very pleased with our overall experience with the purchase of our vehicle. Jeff, our sales representative was very professional and personable. He pays attention to all details and made sure we got a purchase we were happy with. He is someone that is not afraid to go the extra mile. The rest of the team , Curt, the sales manager and Juan in financing were also a pleasure to work with all making the buying experience a pleasure. I would definitely purchase another vehicle from Team Jeff.
We wanted to thank our sales professional at Gator Ford, Jessica who helped us find the perfect pre-owned 2016 F250 Super Duty Truck right on their lot. This was a special find because it had an eight foot bed and an extended cab, warranty and vinyl interior which was exactly what we were looking to purchase. Jessica also helped us find the perfect vehicle in our price range. The whole experience from the moment I began to work with Jessica, to working with her sales manager, Kurt and then the finance Director, Richard was just a "great" and relaxing experience. We also had a vehicle to trade in that we were given an excellent value to sweeten the deal. Thank you "Jessica" and the whole professional team at Gator Ford. We will be back and will refer all our friends your way! The buying experience was great and I feel assured our service experience will be just as good. Janise MSH
I had the honor of dealing with Joe and Rob at the dealership. I felt like a friend from the moment I walked into the door. Joe allowed us to take the Jeep for a ride and didn???t give me any static. Rob connected me with the prior owner to answer any of my questions.
William is awesome. It was my first time at Ferman Service Department. I was greeted right away and taken inside to Williams desk. Made me feel like I was apart of the Ferman family forever! Very pleased with the overall service.
Great salesman; friendly, pleasant, very paitient, knowledgeable, great suggestions, made the shopping experience way better. The actual purchasing transaction took way too long to complete .
Was out of town and had a blow out in a front tire. Mentioned this to the Service Manager, Phil, and he got me into service in 5 minutes. Everything was completed in a few minutes. I was back on the road. Excellent.
I brought my car to Parks because I received great service on another issue in the past. With this issue however I was not fully satisfied with the results. The part that was ordered and installed was not an exact replacement for my door. It didn't have the heated seat button opening in it. I was okay with that but when I drove the car the next day the two set buttons for drivers seat weren't on it either. This was not relayed to me at the time I paid for your service. I was given the option to have a correct part for the heated seat button but it would be $100 more and it would be 2 days for that part to be in Wesley Chapel. I bit the bullet on the heated seat button but was unaware of the other omission.
Greg Hiland was so patient, professional, and thorough with me. Never pushed or made me feel uncomfortable. Would highly recommend anybody to go to Karl Flammer Ford and deal with him. Suzanne was just as easy to deal with. Very professional and answered any questions I had.
Pete in Service was beyond helpful to me again for a second time. He is extremely professional, courteous and knowledgeable. I couldn't be happier to have found Flammer Ford and Pete. He is certainly an asset to a great company that's provided me with stellar service once again, from getting our appointment to returning the vehicle back in a timely manner. Highly recommend!
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