I had a awesome experience at this location with Gary K. I browsed several cars online , so I already had a list of what i wanted when I went in. Gary was friendly and very helpful in getting me what i want and let me test drive several cars before I chose what I want.
At the age of 64, I finally got to buy a good car! After all the jokes about car salesmen and bad stories, I actually took my younger brother with me for this experience. I arrived at Elder Ford at 10am to look there. I was greeted by Mike Hennigar. I told him what I needed and what my parameters were. I was honest and told him my budget. At this point he called a young gentleman named Mitch, he had already explained what I needed to get me into the car of my dreams! HaHa! Together we looked at about 40 cars on a computer, I chose the 5 I wanted to see. He went and got the cars, brought them right to me one by one, and I drove them all with Mitch in the car. About 3 hours later I chose the car I wanted! Now they had to find a financier for my car! In an hour they came out smiling I WAS FINANCED! But it didn't stop there. They took the car and cleaned it up beautiful and FILLED it with gas. Scott the finance officer answered all my questions and then followed up with calls to inform me all had went well.
One week later Mitch called me to see if I was enjoying my new car. I WAS!
My first experience with the "Big Bad" car salesman was wonderful, everything I wanted and more! Would recommend them to everyone. I am looking forward to living long enough to go, when its time, and buy my next car fro ELDER FORD!! Thanks for the great car buying experience!
Waiting area and the whole new car area is in desperate need of updates. Feels old and dirty. Service department is the only reason I go and that isn't much better. The last 2 visits, one or two service writers working and they do not like making eye contact to acknowledge you.
Mike was my service rep. I was very pleased with the whole process when taking care of my escape. The service was professional. Mike was helpful, friendly, and patient with me. The work done in a timely manner. Great service department all around! Thanks!!!
I am not one to write reviews normally but I was so happy with Greg when I brought my car in for service. He was so friendly and explained everything to me in great detail so that I could understand. I will definitely be returning to this dealership for my suture service needs.
Greg is amazing... He goes over and beyond to make sure all his customers are happy! He definitely cares about all of his clients and that's all you can ask for from an amazing salesman... Thanks greg!
Firas has been selling or leasing me vehicles for over twenty years. I keep coming back for a easy and stress free experience, and I need to say a great deal because I've shopped around. I'v recommended family and friends to shop with Faris over the years and they've had the same successful experiences. Thank you Faris
I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
Joe and Mazin did an amazing job in finding me my first car. Joe was able to get me the exact car I wanted within my budget quickly and without any issue. They were able to make things very easy for me and helped answer any questions I had. Great service, great guy, great dealership. Couldn't be happier!!
Craig, Todd, and Don B did an awesome job on my car. A tree branch fell on it so a lot of parts had to be replaced. Now my car looks like nothing ever happened to it! My car was returned on time and clean inside and out, and Craig was available to answer any questions I had. I couldn???t have asked for better service. Thank you!
I had taken my vehicle to another dealership prior to this one. They kept the vehicle for nearly a week and said that couldn't do anything for me. I couldn't have received better service from Suburban Chrysler Jeep. They identified the issue and resolved it completely to my satisfaction. They went the extra mile and checked anything else which could have become an issue. I wish all of my dealings with dealerships were as positive as this one. I will take all of my business to them from this point forward. Cudos.
I Talked with the General Manager at Crest Ford and Sales Manager today. I was confused about the sale pricing My bad these are good People!! :) They helped me get into a Beautiful Nice 2015 Ford Taurus SEL :) I do Love this car it is AWESOME!! :) :)
The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.