Excellent customer service, attention to customer goals, and fast and efficient process of purchase! Smooth and enjoyable experience overall. This is second vehicle purchased from Subaru Annapolis and both experiences were excellent.
My sales associate was Jordan Bates. Upon meeting Jordan, he greeted us and apologized about being a little late. He had a customer he was assisting before us and their appointment went a little longer than expected. Jordan made us very comfortable immediately; he asked if we needed anything such as beverages or anything else to ease this process. He was very knowledgeable about the vehicle I inquired about and soon asked me if I wanted to test drive the vehicle. While driving, he told me more about the features of the vehicle, and had great general conversations. Normal car salesmen try to force me to buy a vehicle I inquire about; but Jordan did not do that at all. I did not feel pressured to buy the car. He was also able to get me the rate I wanted regarding this car. I would definitely refer him to family and friends who are looking for a new vehicle.
I was thrilled from the moment I got there but with my stubborn self went and looked at a few other cars before returning and buying. They did an amazing job but specifically Nate was amazing to work with. I even saw him interact with a past client who shared that she has bought both of her cars from him because of his skill, knowledge, and ease to work with.
The customer service at Toyota of Bowie is unbelievably amazing. The management and sales staff CARE about you! Especially when there is a salesman like FAYYAZ KHAN. He work with you to ensure you are able to get a car that is safe, reliable, and within your budget!
My son & i spent a great deal of time (about 4 hours haha) & Couldn't be happier with the purchase, A 2019 Black Camry XSE with a Perfect combination of Red Interior.
I love this place and they will always have my business.
Love my salesman Harold Bastillo. He is top rated! Love him! I ALWAYS go to TOB and Harold. We have purchased several cars from him. He is honest and accommodating. I have sent many friends to him. You won't go wrong with TOB or Harold Bastillo.
I had a wonderful experience at Academy Ford. The saleslady, Ashley, truly listened to me when I told her what I wanted and she guided me to the right car. She had a lot of patience ! Because of Ashley I ended up with the car I truly love :)
The entire buying process took about three hours and 15 minutes from the moment I entered the dealership for the first time to driving home with a new car for my daughters. Jeannie and Dominic worked closely and frankly with me to talk through my interests and needs between the trade in, desired monthly payment range, and valuation for both vehicles. Negotiations were handled quickly and reasonably after we exchanged full information. Ray in Finance got me a full percent lower from my credit union even after the initial offer and acceptance was reached. That was real money! The whole team (including Malik for my insurance change) were very warm and easy going. It was probably the best buying experience in the dozen plus car purchases I’ve made over the years. Thank you Jeannie and team for genuinely exceeding my expectations, by a lot!
by Rev. Walter D. Jackson, III. from Elkridge, Maryland
December 28, 2017
I came in for a new clutch. The service dept. person I spoke to was more than fair. He told me the repairs was more than the value of the car. I decided to buy a new car. I was directed to John Wyatt. He was excellent. He was professional, considerate and well - informed. He helped me pick the right car for me. I am very satisfied. Thank You!
We purchased (2) more vehicles for our business from Koons recently. They coordinated our van upfit with our outside vendor, and coordinated the paperwork to make for a seemless and expeditious buying process. Pricing was agressive and the Ben & Dave worked hard to get us the deal we needed.
Our salesman was Del and he was really great! We were there for a little bit but everyone was friendly. We let them know our budget and exactly what we wanted in a car and they found what was in our budget!
Thank you immensely for allowing me this opportunity to thank you for an awesome new car buying experience. Thanks to you, I'm now the proud owner of one of the greatest new luxury sedans in the world. Additionally, knowing that you'll continue to take good care of it during my ownership, assures me satisfying Peace of Mind.( Special Kudos to you all). Additionally, I'd like to express my sincere thanks and gratitude to Ms. Anly Renda who expertly made the whole purchase happen. After she presented me with a variety of Lincolns that may fit my needs, we concluded that the best fit would be the Continental-and I'm extremely glad. After the selection, she found every way to saves which consequently led to a magnificent purchase. **Again, continued appreciation for everyone's expertise, dedication, and professionalism.
I worked with Louis Ohaka. He was a great sales person and gave me a great deal. The only obstacle was the wait for financing, but that was not Mr. Ohaka's fault. I would recommended buying a car from Mr. Ohaka.
Nathaniel Burgess really helped with my decision. Had me drive different versions of what I wanted to make sure I got the right SUV. Answered all questions and was very patient with my back and forth on models. Got a great vehicle at a great price.
Great customer service and they work with you to make sure your needs are met. The price is right and I will recommend to anyone.
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