I recently bought a 14 F-150. A day after I got home I noticed a possible major problem. I contacted auto house, and was told to come in. Took my truck in. They sent it to Ford in town. It was all under warranty. Turned out the problem wasn't covered. Auto house loaned me a truck, not a car, a truck because that is what I bought. They didn't have to do that. Turns out it was a major problem that neither they nor I had caught before I purchased it. Ford would not cover under warranty. Auto house payed for the repair out of pocket to make it right and to make me happy. They honestly went above and beyond to do what was right even though they were under no obligation to do so. I couldn't have been more pleased with the way they handled the transaction. This is the second vehicle I bought there and would do so in a heartbeat again. I hifhghly suggest it. These are down home, family people that know what working for your dollar means to a person. They aren't out to make a dollar. They want to please their customers and that speaks volumes to me. I couldn't recommend their services and people any higher. You won't regret doing business with them.
Very efficient, comfortable great vehicle
by 2017fordescapeSE from Newburyport
January 5, 2019
Navigation and options are great. Fordpass app is great for scheduling engine starts and diagnostics. 4 cylinder turbo with auto stop is good for emissions and gas savings
I thought that they explained the buying process well. I didn't feel pushed into buying anything. Customer service was great.
2018 Eco Vert Auto Mustang (4cyl turbo)
by Andrew from Waller
January 9, 2019
Bought Premium, it has all the bells and whistles. The only thing I don't like is the cup holders are not covenient and the back seat for extra guests sit in the wind with the top down. No complaints.
Peppy to aggressive when its needed, comfortable, customizable digital dash.
Didn't end up buying but the salesmen were very friendly and helpful. Ended up getting a newer model used car from a different dealership that was not available at this location. The place was under construction so a bit of a mess at the time.
Beautiful high performance vehicle
by DJ S from Riverton wyoming
December 23, 2018
Great torque! The Mustang GT is very attractive,as well as being a high performance vehicle . Finish is very good and it surprisingly comfortable with power seats including lumber. Solid and comfortable in a performance platform
I just recently bought a 2014 lexus es350 from this store a couple weeks ago and wanted to take the time to thank them for the overall great experience and easy process in purchasing my vehicle. I highly recommend this store! Thanks again guys
Lousy Transmission & Sound System
by Hambone from Chicago, IL
January 10, 2019
Have had this vehicle into the dealership multiple times with one clutch replacement. Still have issues due to the lousy transmission design. Now experiencing a loud crackling noise from the sound system where it is now unusable.
My wife and I recently went shopping for a nice but inexpensive car for our 16 year old daughter. Brad was great to work with. We feel that we got a very reasonable deal on a 2011 Ford Fiesta. Even though we were buying possibly the least expensive car on the lot we weren’t treated any differently than had we been buying the most expensive. Brad was very professional and a pleasure to do business with. I cannot remember his name but the man that finalized all the paperwork was friendly, professional, and a pleasure to work with as well. My wife will be shopping for a different vehicle in a year or two and this will be our first place to look.
First and Great Car
by Venoxium from Morrow,GA
January 12, 2019
First car ever owned. Specifically I have the Ford Focus 2018 1.0 Ecoboost. It’s automatic transmission and have great features for new drivers and has been really reliable. I plan on putting more miles on it and updating this but so far it’s been amazing. Only issue I have is I wish the lower end models still had Sync 3 as this car doesn’t support Apple CarPlay.
Just purchased a 2017 F150 from Mace and I couldn't be happier with the entire process. I definitely got an excellent deal! When comparing the asking prices of the 2 trucks I was considering (which were shockingly listed right on the window sticker) they were both below the estimated values listed online. I was given a very fair amount for my old truck & the entire process was seamless. I would recommend Mace to anyone looking to buy a vehicle.
Love my Ford Edge
by Jupiterkaren from Jupiter florida
January 5, 2019
Great comfort front and back seats. Display is large enough to see while driving without taking eyes off road to focus....navigation awful. Takes me past places I am looking for, when I use voice commands it calls wrong people, also some buttons so small you really need to make sure you get familiar with vehicle so you can press when needed. Once in a while I detect a hesitation with the tranny, but then it picks up speed again. Trunk one button great feature, twice I stood by it with keys in hand and it started closing on me, I lived. Yes great vehicle. I feel secure and comfortable.
Had a new Service Advisor and is still getting used to things and overall visit very good.
Love my car, but......
by Bea from Harrisburg, PA
January 12, 2019
I love my Focus; bought it new. It gets great gas mileage and has plenty of pep (stick shift). I have about 180,000 miles on it and have just had normal maintenance done on it. But, I'm seeing a lot of rust on it and am not happy with that. It seems to be an all around problem with Fords--so I will not buy another Ford again. Going to look at Honda's instead.
Justin was a great salesman. He was quick to respond to my online questions and saved me money not only on my purchase but on my bed line nd cover for the bed of my truck. Would recommend Mace Ford and Justin to anyone looking for a new car or truck.
Driving in comfort without the price
by Mel from Dallas, Tx
January 9, 2019
This car is great. Drives well, handles well, quiet cabin. 3 stars for interior design as I have the titanium trim level and am not a huge fan of the shiny plastic portion of the dash, would have liked it more matte.
I like this place. They are very very helpful and never let me down. I was looking at a Dodge Charger SRT8 that was blue and had a hemi. I really want it, so they have been helping me out there. And I thank them very much for the help and hard work they put in forth the effort and I love it.
The most work ready truck ive ever owned!
by GW from Southern Indiana
January 8, 2019
This truck met all my needs and then some. It is a true work truck but has the luxury of a high end sedan. the ride is stiff as stated but you are in a F-350 so its expected. ride is very quiet. great connectivity and comfort amenities.
Everyone was very nice and willing to help even the owner
Won't ever sell it!
by Ford4life from Big Piney WYO
January 10, 2019
Ford finally got it right with the 6.7 power stroke. I have 283000 miles on mine with very little shop time. I have pulled alot of heavy loads. Probably 35 percent of the time it's pulling a trailer. Like it so much we picked up a 2016 f450.;
They really tired to help but my income wasn't enough for the month but I would recommend them for some one else they did there best Ru help
It was the best car for the money.
by Ms. Bardot from Sierra Vista, AS
December 30, 2018
I liked this 2010 Escape so much that I purchased a 2018 Ford Escape on 5 December 2018. Unfortunately, the 2010 was totalled September 2017 which is why I bought another. However, I do not like the 2018 vehicle design. This 2018 reminds me of a fish without its fin. There is less rearview vision with the 2018, than with the 2010. I keep hoping Ford will become original again and get square! Otherwise, Ford Escape looks like a Toyota! And, that is not good.
Very helpful staff. They made my buying experience pleasant. Would certainly recommend them.
Super amazing car. Definitely worth the money
by Cdaddy from Euclid, OH
January 10, 2019
Car definitely meets my needs. Love everything about it. Had it for approximately 1 month. But its alot better than my last car. Everything in it works perfectly. The only problem I have with it, is that a piece of the interior door is loose.
The car is perfect for cargo & passenger space, rides great & looks cool! The car handles the road very well & has a smooth ride for a large vehicle. Vehicle warms up quick in winter & has great sight lines & blind spot mirrors make car a safe & enjoyable experience.
I contacted Dorsett Automotive for more information on one of their used cars. I got a near immediate response. the Internet Sales manager continually answered my questions and follow up questions in a timely manner.
Most dependable and useful vehicle I’ve owned.
by Fdcbugle from Woodbridge,va
January 11, 2019
Lots of room for anything. Interiors are comfortable and clean. The v8 has ton of power and it sounds like a dream. Not bad on gas considering it’s a big truck. Can tow just about anything, and comfy enough to put my two toddlers in it every day.
Is a great sized SUV. Bigger than the compact suvs, but not a monster. Gets great gas mileage, handles well, easy to park and maneuver. Wonderful for a family with a dog, plenty of cargo room for luggage and out 70lb dog. Look forward to having this Edge for years.
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