The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
Great experience at Bob Maxey Ford in Howell. We love our 2016 Ford Truck. Kenny Ostin made each step of the process go smoothly and we even had a great time dealing with the financing department. You run a great business. We have purchased vehicles here before and are very pleased with your service again. Thank you.
I recently leased my second MKC from Jerry Burnard. I will stay loyal to Jerry and Lincoln of Troy due to the trust and delivery of suburb customer service. Jerry is beyond knowledgeable and goes above and beyond, making sure his customers have a gratifying and memorable experience. Lincoln of Troy delivers quality exceptional customer service and makes the entire leasing experience joyful. Thanks to Jerry and the Lincoln family, I will always be a devoted and loyal customer.
I just wanted to test drive a Metris. I have visited this dealership previously to have my wife's SLK serviced. I had been working around the house stopped by in casual clothes, jeans and boots. It was suggested that another dealer, perhaps Novi could better serve me. I was treated as if I were a pauper wasting the salesman's time. I did in fact visit a different dealer and purchased a new Suburban. I never test drove the Metris and now will never need to.
Easiest car-buying experience ever. The whole thing took less than an hour of my time and I never left the house. Mark Nikprelaj took care of everything with a few short phone calls and text messages, brought the car to me and took the old one back. Couldn't be better!
I had a great experience with Erhard BMW. They were quick to contact me after my first inquiry. They provided me with all the information I needed to make a purchasing decision. They were able to accommodate an out-of-state purchase with ease. When I flew into Detroit they had a professional young man pick me up from the airport and drive me to the brand new and immaculate dealership. My experience with all of the sales staff and financing staff were courteous, professional and personal. Everything was setup and ready so that I could get on the road as quickly as possible for my trip back home. The vehicle was exactly as I expected it to be from the description and photos provided. It was one of if not the best purchasing experience(s).
I had the pleasure to meet a very talented and friendly young salesman 6 plus years ago. Last month, I bought the third one from the same awesome guy! He sure knows his stuff well and is very professional. He sure does everything to make this process as easy and quick as possible. Great expirience!
Purchased an X5 and traded in a car. Alex Upshur helped me. Overall, an excellent experience. Honest. Fair. Ethical. Responsive. Easy to work with. Not pushy. Would recommend him and this dealership to anyone looking for a BMW.
After a negative experience at a different Mercedes dealership, I sought Christi Armstrong out because of her positive online reviews. I now see why people have taken the time to review her performance. She's great! She's honest, very knowledgeable about the product, has a passion for driving, and went out of her way to make my wife and I feel comfortable and have fun with the car buying experience. The whole staff is excellent ??? Nancy who always says 'hello' and follows up every visit with a call, and Dan who did the financials was just a delight to work with. I can't say enough about this dealership, the people there are great, down to earth, and extremely customer-focused. We are big fans!
I purchased my 335 CPO from this dealership and I don???t think my experience could have been any better. Alex, the sales representative was absolutely fantastic. He was very knowledgeable and not at all pushy. I have been visiting multiple dealerships but never got the knowledge and friendliness I got here. You could tell how much love Alex has from the brand right away. He drives one, and knows all there is to know about thes cars, the mechanics behind them and what makes them amazing automobiles. Also, as I have stated, Alex not being pushy let the car spek for itself and made me trust him even more. I entered the deslership with the idea that all car dealers are xxxxxxxx and left impressed with the fact that it was not true. To say the whole staff went above and beyond would be an understatement, and I am grateful and happy to now be part of the BMW family. I would recommend this dealership and especially Alex to anybody in the business to buy an amazing driving machine. Also, the financial manager (Ray) made time to meet me at a personal level and also made extra efforts to make sure I was getting the best financing possible. As I for some reason got denied for the credit he made sure it was not a mistake (which it turned out to be) and i left home with the car of my dreams and a great deal all thanks to him.
I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me making room for the car without an appointment and even to park it (did I mentioned that he had to push the car becaus was not running?) I have not enough words to express my gratitude. Thanks Mercedes Benz of Ann Arbor and (even more) thanks to Shawn.
I had an awesome purchase experience at MB of AA! Christi was my salesperson she was knowledgeable, efficient,and extremely helpful. Thx Christi i appreciate you making my purchase pleasant and pressure free!
Talk about hassle free, enjoyable car shopping. Everyone in the dealership was professional, friendly, helpful and very enjoyable to work with. The process was effortless and actually enjoyable which is a word seldom used to describe dealing with car dealerships and salespeople.
Moved to Ann Arbor a year ago, and have leased a new M-B every 3 years over the last 7 US cities in which I've lived. This last was year 3 with my previous vehicle; over that time, Dan Wilson and his service staff (esp. Beth and Bryan) were consistently professional and engaging, ensuring a positive outcome every time. For the new lease, I partnered with Christianna Armstrong - whom oversaw the research, due diligence, and ultimately - delivery of the new vehicle. The entire experience with her was nothing short of superb; she was informed, responsive, and a true ambassador for what great customer experience should be. And to prove what's good goes full circle: Dan Wilson was promoted to the Finance Director, so was able to continue that positive interaction with him as part of this this latest chapter. In total, the last 18 months with M-B of Ann Arbor has been awesome, and I look forward to continuing my relationship with them. THANK YOU!
It was a pleasure to have my car repaired at this clean well run facility.
My service Contact Johnny M. went the extra mile to make me a dedicated customer.
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