Juan Is Very Help And Very Professional. He Is The Best And Honest. Highly Highly Recommend Everyone To Go See Juan When You Are Looking To Purchase A Vehicle. SUPER AWESOME EXPERIENCE........ THANK YOU ALOT JUAN. HAPPY CUSTOMER LARRY MURRAY
Ace found me a great deal on a reliable car for my daughter. Three years strong! I prefer to work with Ace and his team in the future! Honest and fair. I've had maintenance work as well. Their integrity and thoughtfulness are consistent.
We bought one car from Terry Lee Hyundai and then we took advantage of the 3-day return policy to upgrade to the next model up. I have to say that both the original purchase and the trade-up were smooth and fair. Jennifer Hicks was just excellent through the whole process as was the finance team (both members that we worked with). We didn't lose anything on the deal, as one might expect you would, and we absolutely love the model we ended up with. Jennifer drove hours to go get our car and have it to us the same day! The car runs perfectly, has all of the features we wanted, and it is such a better fit for our family. They treated us right and ensured we'll be repeat customers.
Sarah provided an easy, informative car experience. She wanted to make sure I experienced every Genesis ride I had questions about. It is a fabulous car line. Genesis offers more luxury for the money than any other luxury brand. I highly recommend Sarah at Terry Lee Genesis!
Had another outstanding experience at Napleton Hyundai in Carmel. We had more bad experiences with with 2013 Sonata with Dealership in Tenn. My engine was replaced due to a factory defect when driving on vacation. It blow up on the north side of Nashville, TN. They fixed the car with a new engine and then shipped the car back to me and I drove it for a month. But I hit a pot hole and the motor came lose. The dealership in Tennessee, did not re-attach the motor mount. The engine shifted 4 inch up and 6 inches to the right.
Needless to say, there car was in bad shape and had to be towed to Napelton. I called and talked to Chris Peters, he was immediately able to help me and get me a loaner vehicle and start looking into the needed repairs. His Team found other things that were not right with the Vehicle after having the engine replaced at the Hyundai Dealer in Tenn.
After talking with Chris Peters and finding out everything that was not done right on the new engine replacement with the dealer in Tennessee. I was ready to trade in this vehicle and find something else.
I was able to talk to Chris Modory who sold me my car in 2013. First I went to Hyundai Corporate they did not not want to do anything to help their customer.
I went back to Chris Modory. He was able to get his GM Sean McCain involved and helped understand everything that went wrong with my 2013 Sonata. They were about to help me with trading in the 2013 Sonata and giving me an outstanding deal on a 2015 Sonata Sport Turbo. They understood my frustrations and made a bad situation into another great experience. None of the problems were any fault of the good folks at Napleton. This was all from a Hyundai Dealer in Tennessee that did not fix the car to Hyundai Standards. I really appreciate them working with me and going above and beyond to help me get into a different vehicle to my liking.
We purchased a car for our daughter at Napleton. Chris M, our sales representative ,was straight forward, considerate of our time and professional. We would highly recommend his services and that of the Napleton folks.
The sales team is easy to work with and seem genuinely interested in making sure you drive away with the right vehicle for your needs; not just the most expensive vehicle you can afford (like some other dealers). They're more than fair on trades and actively help you find the right combination of rebates and financing options to save you the most money. Robert and Nate are great guys to work with and made the whole lengthy process as painless as possible.
I felt like I was at Grandma’s house as soon as I pulled up. The car was running and ready to go when I got there. Michael was one of the best salesman I’ve come across. He genuinely cares about your needs and there is no pressure to do anything you don’t want to do. He is very experienced and knowledgeable. I would recommend asking for Michael for sure! The facility was beautiful and very welcoming. The whole staff was very helpful and very polite. I would HIGHLY recommend Terry Lee!
If I could give Jennifer more than 5 stars I would. She is very friendly, down to earth, personable and thorough. She is a low pressure sales person that really has your best interest at heart. The other staff members are inviting and helpful as well. They did everything they could for me to get the vehicle that I wanted. I???ve never had a bad experience at a Hyundai dealership but this one set the bar for me.
We love our new Kona we purchased from Napleton Hyundai of Carmel. Chris Modory , our sales professional , was easy to work with and helped us get the vehicle we wanted. The whole process was transparent and fluid .
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