This is the second vehicle I have bought at this dealership in three years. The professionalism has been the same both times and it is very good. Service after purchase also has been excellent. I will return in the future.
I came into the service center to get my oil changed. Went into the sales office to talk about trading in my 2016 CX-9 with a new one. I had reduced a couple emails and mailers. After speaking with Austin Norman and driving a new 2018 CX-9, I decided to do the trade and purchase the 2018. My experience as always was incredible. This is the third vehicle I have purchased from the West Side Mazda location and will continue to as well as use their service department.
Good process for buying a car, slow for signing final papers
by JesseHedges from DealerRater.com
December 5, 2018
The process of selecting a car and getting the purchase process started was excellent. However, when it came time to sign the final papers, and we had an appointment, we still had to wait almost an hour. With 2 kids in tow, this was a bit of a frustration.
I made an appointment for service and was able to get right in. The waiting room is fantastic. Wireless Wi-Fi is provided as well as a charging station. Additionally, hot cookies, water, coffee, and hot chocolate were also available.
Neal and Jeremy provided excellent customer service. They are both top notch service providers and should be the faces of your establishment. They are the best at what they do. I believe they truly care about the customer and the service they provide. I am grateful for their commitment and dedication to the customer. They listen and go above and beyond what is required to ensure customer satisfaction. They have gained my trust as a result of their honesty and customer commitment and will always get my business. Toyota is both blessed and lucky to have them as employees. JEREMY AND NEAL, YOU???RE THE BEST!!!!!Thank you for caring about Che???, Malia (her car) and I.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Arthur was great to deal with. We were car shopping for our son who had picked out a car on the internet. Upon our arrival Arthur happened to be the salesman near by. Arthur made the exprience nice and easy as we were able to geat a deal on the car our son picked out.
Had an amazing experience at Ray Skillman Kia--as always. From the salesman to the management team across the board amazing. Did not talk down to me, did not make me feel stupid--as some in the past have. Overall amazing. I have always dealt with Ray Skillman and will always. This is the second Kia i have had. Both have been amazing. Thank you all
Clay was superior! Everyone was great! Will never but from any where else! Organized and the process flow well I have to say was great! Busy schedule and told them upfront I was short on time. You guys "ROCK!" THANKS KIA!!!!
When shopping for a used car I learned quickly that this is one of the only dealerships left that actually treat you like a person. They truly care about their customers ! Personable, professional, courteous and honest. I definitely recommend buying your next car from them.
I cannot say enough about our experience at Andy Mohr Buick in Fishers, Indiana. Our car was totalled due to an accident and we were hurriedly forced into used car searching. We chose to visit Andy Mohr due to their quick response to an email inquiry and the kindness of Carmen, our first contact. She responded to us within two minutes of our inquiry. We then worked with Evan who carefully considered our concerns and budget and showed us only appropriate vehicles. No pressure! He adjusted to our schedule and met with us twice in one day. We felt so comfortable, welcomed and confident in our conversations that we bought a car that night. Hats off to Andy Mohr!
Kelly S. at the Noblesville Kahlo was great to work with. HE was patient and understood this was a big decision. Everyone was friendly without being pushy. I will definitely being going back in the future.
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