I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
Kyle did an amazing job with helping me get my first car! He did an Excellent job, and He introduced me to David and they both had very good customer service. You can tell they know that they are doing!
As usual, I called Willard Shell when my lease was expiring and we made an appointment to discuss my next car. We discussed my options and my decision was an Encore. Willard is so helpful and gives you the important info you need without being pushy. I have driven Buicks for many years and have never been disappointed. I also have my oil changes and work done at Jim Causley and have been completely satisfied. Thanks for salesmen like Willard Shell and an up-to-date facility!!
We worked with Sean Turner, and he was excellent. Very attentive and careful to make sure I was getting everything I wanted. I was a first time buyer and very nervous, but he made the process very smooth and efficient. Will definitely recommend to others in the future, and will continue to use this dealership. Very happy with the customer service!
Just recently divorced after many years of marriage, I decided it was time to buy the car of my dreams (that I had wanted for MANY YEARS) After months of research and patiently waiting, I finally found EXACTLY what I had been looking for at Auto Discovery! Not wanting to drive out to Waterford if the car wasn't available, I called 1st thing in the morning. From the initial call until I drove away that night..YES THAT NIGHT!! Joe and Mike were ABSOLUTELY AMAZING!! I was very nervous and an inexperienced car buyer....they helped me every step of the way! From financing to car insurance. They answered all my questions..and I had MANY!! It's been a couple weeks now, and I can honestly say I LOVE MY CAR!! NO REGRETS HERE!! Thank you Auto Discover
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Buy your vehicle here, get your vehicle serviced here.
by AC from DealerRater.com
December 4, 2018
We???ve purchased several vehicles from Sellers and have had such positive experiences each and every time. Currently our Sales Rep is Andrea Milligan, believe me when I say she is the best! We also service our vehicles there as we know and trust that they are honest, professional and very reasonable with their pricing. They will bend over backwards to make sure no customer leaves unsatisfied.
Dealership was clean and immediately received service from Dan Schulte, Sales representative. Dan was very professional and not pushy. Was willing to negotiate/work on price. Would work with Dan again!
I found this vehicle I purchased at cars.com. We did almost everything over the phone. We had a little problem with the financing since this was an out of state purchase but the finance manager did a great job in contacting the necessary individuals to insure the proper entities were on board. The salesman had everything ready which was great since this was a 4 hour drive. One of the best car buying experiences. I was impressed they were aware of KY titling and registration requirements.
I visited the dealer from a eye catching add I saw in the paper. When I arrived I was skeptical with the salesperson, but ended up being very helpful and went out of his way to make the transition from trading in my old car to an incredible lease on a car I love !! I had my heart set on the Winterberry color, which was only available off the lot at another location not nearby. My salesperson tracked down and drove my new car to the dealership where I picked it up the next day ! I love love love my Encore !!
No hassles just straight down to business! Trade in was excepted at a reasonable price! No BS! Rob was great to work with, would definitely recommend friends and relatives to do business with him.
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