I emailed them on a car to look at. They called to explain the car isn't available as major problems and going to auction. Then he offered other vehicles trying to help me find a used car I may be interested in. At the time, they didn't have a car; but so appreciated how they reached out to me.
Ed Baldwin was an amazing person to work with! Not only did we have substantial repairs, but we were having difficulties with our warranty company, Ed assisted us in every way possible, including a seamless rental process. He even called days after just to check and see how everything turned out. Ed goes above and beyond for his customers and I would highly recommend service at Gandrud.
I was over my mileage on my last truck, they put me in a new truck for not much more!! they did not have to, and the team in Oshkosh went way above and beyond what is normal to help me Thanks
Thank you Paul Christman and Ron Tellock
Have a HD2500 Duramax. Took it in for service and got awesome service. Had a local shop look at it and found water pump leaking but could not do it. They said take too dealer for repair. I am not a dealership kind of person at all. Went in and talked with Bill for about 45 minutes and he gave me estimate for wat I wanted done. Went to another dealer for estimate but did not have same vibe as Bill, so I took it in while I was out of town. They checked it out and verified wat I was told. They did the work and found other stuff to address. They gave me estimate on it , did not pressure sales me. Let me do checking and discuss with my wife. Ended up they did more and I could trust them while out if town. Went to get it when got back and was not ready but was fine with it because then I knew they were not rushing threw it to get it done and collect money. They really do care. Something else popped up after it was done which was out of there control , so they had to order a seal. Came in late this a.m. and was done early p.m. today. They went above and beyond what I have ever expieranced in the past from dealships. They have a new customer for as long as I own Chevrolet's. Again highly recommend there dealership for your service needs. Ask for Bill, he is awesome to work with. Keith k.
We have purchased two vehicles from Gustman. The first was 3 years ago and another in May 2018. Everyone at Gustman is so helpful and friendly. The buying process went very smoothly both times. We would highly recommend Gustman to family and friends.
I had the best experience buying a new car at Gustman Chevrolet! Bradley Hansen was my sales consultant and he was the most friendly, easy going, and informative consultant I have ever had and would recommend him to everyone! He answered all of my questions and made the buying process very simple and in terms I could understand. Thanks to him, I got exactly what I wanted and the payment plan is very affordable. I will go to Gustmans and ask for Bradley Hansen from here on out. I love the customer service and vehicles at Gustmans and would recommend them 100%!
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