My salesman was waiting for me when I arrived at the dealership. I turned in my leased Cadillac, which was easy. He showed me the Envision. I originally thought I wanted the Encore, but liked the larger vehicle better. Michael was most helpful throughout the whole process.
Even though I had an appointment and was running behind my service provider arielle accommodated my recommendations/needs for my vehicle. Also, I did not have to wait so long for my service to be completed. I loved that they provide complimentary shuttle service. The shuttle driver Isreal was very kind and respectful.
My service advisor did an excellent job of informing me what the techs found on my vehicle. He helped me determine how to best care for my vehicle and he arranged a rental for me while my vehicle was there for service.He also kept me informed during the service, and was very helpful.
I appreciated the ride home and especially the pick up at my home to take me back to the dealer to pick up my car. That was extremely helpful. Service advisors (Dan this time) are always courteous, friendly and helpful.
The initial diagnosis by the Service Advisor given confusing symptoms was eventually confirmed by more complete in-shop diagnosis. The real problem was more serious than the seemingly simpler symptom (cabin heater not working) and expensive to repair, but it would have been even more expensive if it had not been diagnosed correctly at the time.
Excellent Service. Joe and Pete does a terrific job and took care of any issues
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