The team at Stoops Buick GMC have made my experience and a friend very happy with our purchased. Great to have faith in the people you deal with and recommend any friend and see the same experience for them.
Had a great experience right from the start. They worked with me to find the right car AND the right financing. Third dealership I've been to trying to get a better car and paul richard got it done!!!! I'm super happy with how everything came out.
Stoops helped us find the exact car my wife & I wanted! Literally every part of the transaction was pleasant, from our terrific salesman, Brett Estes down to the wonderful Chris Abades in financial. We couldn't be more happy and will definitely refer anyone we know to Stoops!
Pat Bowen was very intuitive in finding the right vehicle to fit my needs as a driver and as a buyer. I am looking forward to enjoying my vehicle, and I am looking forward to future purchases. Pat has shown that customer needs come first.
I do not own a Buick or GMC, I own a Jeep. Whole down in Indiana from Michigan my Jeep's head gasket needed to be replaced. The jeep only has 73,000 miles on it so Mike in the service department called and was an advocate for me by calling the local Dodge / Jeep dealer to see if they would fix this problem. Jeep / Dodge would not help at all even though the car had under the 100,000 mile warranty (but was over by 3 months). Matthews GMC fixed my car and gave me a GREAT price. Even though I live out of state, they went the extra mile. They know that a are dealer just doesn't sell cars, but is a continuos relationship with the customer long after the car is delivered. If I lived in Indiana and was looking for a car - Matthews Buick GMC would be my first stop.
Brett was incredibly knowledgeable in all aspects of the deal! Buying here was worth the drive to get exactly what we wanted for a great deal! From the moment we decided to buy a new car until we drive off in it, we were well taken care of! All of the staff were very helpful and even helped entertain our 3 year old while making the deal! The service department was great when we wanted to add accessories to our car! I won't buy from any other dealership, no matter where we live!
I have to say that Pat Bowen makes buying a new car a wonderful experience! He is always so knowledgeable about the cars, financing and titling. Pat really listens and gives me time to make up my mind and never pressures me to make a hasty decision. I loved going into Stoops today, being greeted by everyone who passed by as they asked if we needed any help. We were in and out within a couple of hours as Pat and Michelle had the paperwork and my shiny new car ready to go. Thanks again for excellent service!
I purchased my Buick last week and I'm pleased with the customer service I received. The entire process was smooth and I would recommend this dealership to anyone. I'm looking forward to my first service visit!
I have been buying my vehicles from Richard Foster at Stoops for over a decade. I feel like family every time I go pick up a new ride. The dealership is well managed, super clean and everyone has a great disposition. Thank you Richard Foster and many thanks to Stoops😎??
We decided to drive to Kokomo from the Indy area because of a car they had on the lot. The car was and still is in mint condition. It has been the best use car I have purchased and the best buying experience. Grant Holcomb was a pleasure to work with as was the rest of the team.
Pat Bowen is GREAT to work with...as I'm not the easiest of customers. Pointed out a few things on the used truck I bought and repairs were made with no fuss. 2nd car we've bought in last year...save time, stay local and go to Stoops Muncie!
Worked with Brad Eastes and he worked really hard to get me a great deal and didn't try to sell me something I didn't need or want! I really like the idea of buying a car from someone that isn't just selling a car but a dealership that will stand behind it and service it.
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