Our service manager, Nick Trejo, was excellent: very professional, knowledgeable and courteous. The repairs were completed in a timely manner. I would certainly recommend this dealership to other people.
Overall my past experiences have been favorable. However, I recently took my Cadillac CTS in for an oil change and while driving to work two days later, I noticed smoke coming from my exhaust and pulled over only to find I had no oil registering on my dipstick. I had to have the car towed (my expense), back to the dealership, where they admitted that the oil filter was not sealed and caused the oil to leak out of my engine. I was informed it caused no damage to my engine (I hope that's the case). I take my vehicle to the dealership because I believe that is the best place to care for my Cadillac and I am willing to pay the extra dealership costs so these things don't happen, and my vehicle gets the best care suited to my Cadillac needs. I was a bit frustrated that the dealership did not ask to have my towing reimbursed, not to mention the $1000.00 that their mistake caused me to lose in business income from having to miss a day's work.
Very easy process to buy there. Quick and streamlined process. Very nice looking inventory of vehicles. I would highly recommend this place to anyone looking to buy without the agony of the haggling process.
by Retired and loving my hybrid from DealerRater.com
November 2, 2018
We were passed due for a new car! My husband and I had purchased our last car sixteen years ago. We had no idea where to start looking. our daughter and son-in-law recommended Roberts on McHenry in Modesto. That was great advise! They had an outstanding selection of vehicles from trucks, SUV, sedans and even sport cars. An a variety of colors, accessories, and price range. We left with a Lincoln Hybid..... We love it. Go check them out, great people, great service and great vehicles.
THIS IS MY 5TH NEW TRUCK PURCHASE FROM TED & BILLY & JORDAN AT ALFRED MATHEWS IN MODESTO. I USE MY TRUCKS TO PULL A 30 FOOT HORSETRAILER, SO THIS TIME I PURCHASED A 2016 4X4 DENALI DIESEL DUALLY, AS USUAL THE STAFF TOOK EXTRA CARE AND TIME TO SHOW ME THE BENEFITS OF THIS AMAZING TRUCK. THIS DEALERSHIPS OWNER PAUL HAS DONE AN AMAZING JOB HIRING THE MOST KNOWLEDGABLE STAFF AND MAKING THE DEALERSHIP LOOK AMAZING AND COMFORTABLE. THE SERVICE DEPARTMENT JASON AND CREW ARE AWSOME AS WELL.. THANKYOU ALL VERY MUCH OWNER PROTINT WINDOWTINTING & MODESTO GLASS GLEN KEENOM
It was my first time buying a car and it was a great experience I was not pressured in to buying car by the salesperson or dealer they were straight forward with me I was helped in everyone way needed to be thanks to Thalton Allen from Alfred Matthews GMC! Thank you and I do recommend this dealer!
Felipe was great, I live about an hour and a half away from this dealer and found a car I was interested on Cars.com, I was able to have Felipe double check the car was the correct one and make sure there were no major body issues/interior problems which he did no problems, we also were able to agree on a price over the phone as well. I stated I wanted to have everything agreed upon before I take the 1.5 hour journey and waste my time and Felipe was very accommodating. When I got there, Felipe greeted me right away, showed me the car, I test drove it, and ultimately bought it :)! The car is a beauty and I love it! Highly recommend this dealership but mostly Felipe!
Alfred Matthews goes above and beyond what a dealer should do. For example they will come pick up my vehicle for service and return it as soon as it's ready. As a self employed business owner sometimes I don't have time to run a vehicle to Modesto. Alfred Matthews will even leave me something to drive if I have a vehicle in service. Not many dealers provide this service. Big thanks to everyone at Alfred Matthews.
We are very pleased with everything. our waiting time was not that long .
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