We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
I purchased two vehicles in October. I recently went to have my tires rotated at another company only to find out that my truck and tires on it That were not rated for my truck. I contacted Brotherton The sales person that I purchased a truck from and met with sales manager . They recognize that there was a problem with the tires and replace them for me at no cost to me. I will never buy a vehicle anywhere else this company and their staff are amazing!
Oliver has helped us with 4 purchase over last 5 months. He truly considers and fulfills customer needs and satisfaction over his own commission gains. He does not try to sell something that gives him the highest benefit but only what is best for customer. He takes the time to research all possible solutions.
Love this dealership they are not pushy. Staff were extremely nice and helpful. My sales man Lius exceeded my expectation helped me get the car i wanted. I came back after few days and helped my friend buy a car like mine. We both love our Acadia.
I bought a new Volt. The sales reps were not able to answer some of my questions and when the car was picked up it was still dirty with scuff marks. There was glue on the inside of the window from the sticker.
Gamblin’s found a car from another dealer that I loved, so Gamblin’s got that car for me because i was set on that certain one! Their customer service is amazing and I always leave there feeling good about my purchase!
Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 1, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
I shopped every Chevy/Buick/GMC dealer in the south sound from Kirkland to Mckenna in search of a Chevy Colorado or GMC Canyon. I found several vehicles at different locations that fit my criteria, but didnt quite find the combination of price, financing, and trade allowance that compelled me to make a deal until I shopped at Gilchrist. I found better value and outstanding friendly, courteous, professional customer service working with Dave and Jeff and came away with the exact truck I wanted at the best price available. Funny, Gilchrist is the closest dealership to my house, I could have saved a lot of time had I visited there first. Satisfied that I found the best deal for me at Gilchrist. love my new truck!!!!
Pat made buying our truck very easy! Price was right and trade in was fair. Would definitely go back and would certainly recommend to friends and family
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