Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
I really like having my car serviced here. I feel like my service rep knows me and cares about this issues I bring him with my car. They do the job right every time and you leave very satisfied. You don't just feel like another number with car problems.
I was welcomed with a sincere friendly smile by Dillon. He was genuinely friendly and helpful. He explained the service provided and suggested additional service needed. He also gave me a timeframe in which the service would be completed. I inquired about complimentary beverages. He explained that coffee was available and he could have a fresh pot made if asked. He thanked me for my time and invited me back again. I was very pleased with the service experience and Dillon was Awesome 👏🏾 ??
I gave a lot of "averages", but expected a lot more from Volvo. When the sticker price is $63k. These folks can't hold a candle to a luxury dealership. I wrote a super lengthy review to Volvo. I purchased a new 2016 VW from them, vowing never to darken their doors again, but.....got sucked in to a 22% off MSRP deal that I couldn't pass up on a 2017 S90 loaner. In both instances the sales people were great. In both instances it went downhill from there; delivery, make ready, promises made, promises broken over and over. If you have to buy from them, ask for Reid on the VW side, and Chris on the Volvo side, but be prepared for subpar service after the sale.
I used the USAA car buying service which put me in contact with Todd. The entire deal was set up over the phone and when I arrived in Houston, Todd had everything ready to go. We were in and out in less than an hour and the vehicle was exactly as I requested. No hassle, no pressure, just a great experience. Thanks Todd!
Robert Valdez is one of the best salesmen at Ron Carter. He makes the of buying a vehicle pleasurable. As long as Robert is there, Ron Carter and Robert Valdez will be my dealership and salesman. Thanks to both.
Not sure if it???s typical of the GMC experience, but every time we???ve dealt with Mark Minnis, we feel and fully realize that we are dealing with a professional. This is our second purchase through Mark and he has yet to disappoint in any area. Thank your GMC and thank you Mark!
Muy buena ubicación, excelente servicio y trato a los clientes. Con detalles y explicaciones en las preguntas formuladas sobre cualquier problema con el vehículo y buscando siempre que el cliente reciba la ayuda que necesita.
I will say the young man Dillon that was assigned to me when appt was made was kind, personable and answered all questions. He is one of many I have an experience with at this dealership. All of the people from salesmen to check out people have been wonderful!!
my experience has always been outstanding. I've been a customer over 10 years. great dealership!!
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