We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
I purchased two vehicles in October. I recently went to have my tires rotated at another company only to find out that my truck and tires on it That were not rated for my truck. I contacted Brotherton The sales person that I purchased a truck from and met with sales manager . They recognize that there was a problem with the tires and replace them for me at no cost to me. I will never buy a vehicle anywhere else this company and their staff are amazing!
When I entered Brotherton Cadillac Buick, to buy my second new vehicle from them, John made me a deal that I could not pass up. He worked hard to achieve my budgetary goal. Brotherton is a quality dealership with quality staff from sales to service.
I purchased a used Subaru Outback from Brotherton. You never know exactly how good of a deal you got, but I think I did reasonably well. One thing that stuck in my mind during the negotiation was that the salesman told me they were a business that stood by their cars, something I took at the time as an eager salesman trying to close a deal. Unfortunately on the way home, I discovered that the clutch was slipping badly in 4th and 5th gear. I was sweating as I drove back to the dealership, because replacing the clutch on a Subaru is a relatively expensive task. Much to my relief, Brotherton took care of the problem on their own dime, something I'm sure a shadier dealer would have told me was my problem to fix. I'm taking a point off for customer service because I always had to call them for updates on the repairs despite them saying they would call, but otherwise I was very happy with the results. Brotherton had more integrity than I was expecting from a car dealer, and I would highly recommend them to anyone.
I just brought my car in for service and was treated awesome by everyone! Love my car! I bought it from Ryan Anderson, but he moved to Spokane... Sad! Miss that dude! Always happy to visit the dealership!
Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 1, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
Truck shopping was never so easy... Jesse was great and understood that my purchase was for utility not looking fancy. Having had experience with farm life growing up he was able to answer any questions I had and reassured me on my choice of vehicle and options.
Jennifer in Finance was another great member of the Clyde Revord team. She was quick knowledgeable and made paperwork fun... as someone who works in accounting I know how difficult this can be.
I appreciated the atmosphere, sense of honesty and camaraderie the entire sales team provided.
I shopped every Chevy/Buick/GMC dealer in the south sound from Kirkland to Mckenna in search of a Chevy Colorado or GMC Canyon. I found several vehicles at different locations that fit my criteria, but didnt quite find the combination of price, financing, and trade allowance that compelled me to make a deal until I shopped at Gilchrist. I found better value and outstanding friendly, courteous, professional customer service working with Dave and Jeff and came away with the exact truck I wanted at the best price available. Funny, Gilchrist is the closest dealership to my house, I could have saved a lot of time had I visited there first. Satisfied that I found the best deal for me at Gilchrist. love my new truck!!!!
I was shopping for a new car online and comparing prices, and this dealer had the best price on what I was looking for. I stopped by early one morning to verify they actually had the car on the lot when I was greeted by Paul, who in no way was pushy and just wanted to see if I needed any help. I came back 2 days later to test drive, and working with Paul was great. He even helped get me into the color I wanted, which meant having the recall done by service before I could drive it, but that was fine. Everything went great, and I'm off in my new car in a couple days in the color I wanted.
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