just wanted to thank aleesha,calvin,jim and cody for a job well done during the buying process. received fantastic service from all involved. I will be back. I found a dealership for all my transportation needs.
Everyone I dealt with on this lot was very helpful. I fully appreciated the effort Ron put in to find me the car I wanted. Nick, in sales, was also very helpful and made the hand off of the car a very pleasant experience. Joe, who worked with us in financing the car, made a normally tedious experience a pleasure. We will be back when it is time to get another car.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Every time I go there it takes more time than it needs to. Next time I need to take my pillow and blanket. Oil change one hour and forty five min. People walking around not doing anything and you ask a question and they have to finish their drink first. I have been there 4 times and I always hope it gets better. I will try to find somewhere else next time. I have had surgeries that took less time.
by ODanielFordCustomerForLife from DealerRater.com
December 4, 2018
My wife and I recently needed to purchase a new minivan for our family. Honestly, we weren???t looking forward to it - we were overwhelmed and a bit stressed... and the timing for our family budget was rough. We had heard great things about the New Haven O???Daniel Ford, so we decided to at least try to talk to someone. My sister recommended Mike Pocci, and she was 100% accurate. Mike was genuine, kind, and very knowledgeable. He did not try to get us in a more expensive car. He stayed in our budget. He kept in contact with us through text and calls the next free days before we officially signed. We also worked with Ryan Keebler and Mike Everton, and we couldn???t have been more impressed. Everyone was upfront and honest. They all communicated with us throughout the process. This team made this potentially stressful situation easy and even enjoyable! We will 100% return to Mike, Ryan, & Mike when we need a vehicle again, and we will refer them to ANYONE! Thanks, O???Daniel Ford! PS. And they have a GREAT selection ??? we LOVE our new minivan!!!
The follow up emails and calls after my inquiry were perfect balanced between informational without being "pushy". They even called to let me know the car had sold (which was great as I live a couple hours away) but that they had a similar one in stock and sent me details. I had two brother in laws helping me with my search and this dealership impressed all three of us!!
I purchased an Acura TSX at Kelley Superstore and walked away extremely satisfied with the Customer Service. I felt that the deal was fair. My salesman, Doug Butler, was friendly and made the car buying process easy. During the test drive, I noticed the car pulling to the left. As part of the deal, Doug ensured that he would have the issue resolved. Doug worked hard to have the problem diagnosed and ultimately resolved in a timely manner. His dedication to customer service went far beyond handing me the keys to the car. I appreciate the way he does business and would recommend visiting him at Kelley Superstore.
My service and service advisor was amazing! I would highly recommend anyone going to any of the Kelley Dealerships. Paul Coy did a terrific job of getting my vehicle done in a timely fashion and done right! His pricing was very competitive.
Great experience with buying a new car. Everyone was great. Very professional & friendly. Would definitely recommend for buying vehicles or for service
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