Great experience! Found car online, my husband went to test drive it, liked it, dealer worked with him to get it to a price we were comfortable with. We had a change in our plans and decided to pick it up that night instead of later in the week as previously arranged. They were very friendly and accommodating. We had to travel an hour to get there and when we got there the paper work was all ready to go. Didn't make us wait.
Joe, Henry and Fran went out of their way to make everything perfect!! I have to start off by saying this was a journey I’ll never forget!! It started in Florida where I’m from and I was originally going to buy a car in Atlanta. However, the car in Atlanta was not the car promised to me over the phone even through pictures and videos. I was so upset because I sacrificed leaving my family for this car. I immediately picked up the phone and called Ridesmart Auto which was my plan B. Joe answers the phone and I begin to tell him what my current situation was and how upset I was, he first called me down and when I was able to get back in a normal state of mind we began talking about the car he had in stock that I was interested in but I was very cautious because of what I just had gone through. He reassured me that the car was exactly what he was describing and for some reason I trusted him and I believed in him just by the nature of his voice. The only obstacle now was, I was in Atlanta and Joes car was in Pennsylvania. I took a deep breath and I told him I’m on my way!!! I saddled up and 15 hrs later during my road trip there I get a phone call from my wife that my 1 yr old broke out in hives. Now what???? I picked up the phone called Joe as I’m driving trying to come up with a plan because the original plan was to trade my current car in for the ne VW and drive it 24 hrs bank to Florida the next morning after we did all the paperwork. It couldn’t be so perfect right? At this point I called Jet Blue and a buddy of mine got me a buddy pass for the next morning to fly out of Philadelphia at 9 am. Brilliantly Joe offered to send his employee Fran (which is an awesome man) to meet me when I arrived at midnight at the airport with all the paper work in which he did and worked out perfectly!!! I couldn’t thank them enough and none of this would have came close to happening if Ridesmart auto was as flexible and reliable as they were. I arrived home and finalized everything with Henry in their finance department and my VW golf TDI which is even nicer than they described in my opinion was shipped to me and I’m now enjoying it more than ever!!! I highly recommend this team and dealership and consider them fronded for life at this point. Job well done guys ;-)
Yesterday, I got a car from Bergey???s Chevrolet for the 3rd consecutive time. After working with Matthew Cerefice on the previous two, I went straight to him for the third. Each transaction was unique, but this one was complicated and dragged out more than a week. Matt handled it excellently and was great at staying in touch with me throughout. When we finally got to the signing stage, it went quickly, without a hitch. I used Bergey???s service for my previous 2 vehicles and will continue to do so for my 3rd. This is a family-run dealership that evidently supports work/life balance for its employees, and employs good people. I highly recommend supporting it by shopping there for a car.
After dealing with large dealerships and having terrible experiences, I was lucky to find HG Motorcar. No pressure sales, laid back salesmen, fair pricing and fantastic service. I had an issue with my vehicle and they bent over backwards to make it right. I couldn’t be happier with my experience. And I love my new car!
The absolute best car buying experience in my sixty eight years of life. I was treated in a wonderful manner and they took great care of me I would recommend this place to anyone. I called them yesterday and when I got there I was greeted by name and everything was ready to go.
My experience here was wonderful. It was my first time buying a car of my own and I didn't feel pressured into anything. They walked me through the whole process, and I felt like I got a great deal. Mike, the salesman, was so helpful and accomodating. I definitely recommend this dealership!
by Extremely satisfied customer from DealerRater.com
November 28, 2018
I had to locate a vehicle quickly since my vehicle was totaled. I inquired about a van online and received an immediate response. Joe took the time to answer my questions and set up an appointment for me. I received great customer service from Parvaz and Vince in getting the deal done. Throughout the entire process they kept me informed, answered my questions and helped me find the right vehicle for my needs. I can honestly say they all reduced my stress level considerably in this experience. I can???t thank Vince, Parvaz, and Joe enough for their professionalism and assistance. I will recommend you to everyone!
I gave this rating because of the attention, consideration, and accommodation that I received from Rex Aaron. God bless his heart. He took very good care of me. As for Anthony xxxx at service, he did not demonstrate any customer service etiquette to me. I was already upset about my disappointment with vehicles that I purchased just in May, and having so much problems. He got very argumentative with me on the phone coupled with condescending attitude. When I came to pick up my car he completely ignored me, and never acknowledged me, even as as I was saying hello to him. I was taken care of by others. That is not how I know Lincolon.
We had a great experience with frank at star auto mall on Nazareth pike. Thank you frank for finding us the right vehicle for our needs. It was a pleasure working with you. We will definitely tell our families and friends to come see you if they need a vehicle. Thank you frank
I finally got to actually buy a car from these guys. Had been looking but wasn???t ready and still have excellent service. I went there today not looking for specific car but I New these guy would have or find me something that fit my needs. No pressure family feel is why I returned. Everything up front no games and help me with a loan with not so great credit after so problems. I would come back and absolutely recommend. Also thanks for champagne guys!! Have a great thanksgiving!!
I think star auto mall is one of the best dealerships in united states. I will take the 4 hours drive any day to come to Bethlehem, Pennsylvania to buy a car from frank. FRANK is truly an asset to star auto mall. THANK YOU FRANK
This is my 3rd car I bought from Rocky Ridge Auto and I never been disappointed about the quality of car they have. Is one of the best used cars dealers in the area to buy your next car!!! Customer Service is great, from the Owner to each employee. I always deal with Travis and he always do the best and go the extra mile to make sure I'm happy with my new car purchase. Thanks Travis you are the best!!! The repair shop is the same, always great job and quality of work!!! I will go there with my eyes close for any service, from an oil change to a repair. Great Job guys!!! Keep the great work!!!
The sales staff was great. They left the customer check out the rides with absolutely pressure. Might be back once they have exactly what I am looking for. Great Selection of People Movers in the area.
VERY NICE AND EASY TO WORK WITH. OWNER WAS NOT PUSHY AT ALL. VEHICLE WAS CLEAN AND READY TO GO . I would recommend this dealer
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