Joe, Henry and Fran went out of their way to make everything perfect!! I have to start off by saying this was a journey I’ll never forget!! It started in Florida where I’m from and I was originally going to buy a car in Atlanta. However, the car in Atlanta was not the car promised to me over the phone even through pictures and videos. I was so upset because I sacrificed leaving my family for this car. I immediately picked up the phone and called Ridesmart Auto which was my plan B. Joe answers the phone and I begin to tell him what my current situation was and how upset I was, he first called me down and when I was able to get back in a normal state of mind we began talking about the car he had in stock that I was interested in but I was very cautious because of what I just had gone through. He reassured me that the car was exactly what he was describing and for some reason I trusted him and I believed in him just by the nature of his voice. The only obstacle now was, I was in Atlanta and Joes car was in Pennsylvania. I took a deep breath and I told him I’m on my way!!! I saddled up and 15 hrs later during my road trip there I get a phone call from my wife that my 1 yr old broke out in hives. Now what???? I picked up the phone called Joe as I’m driving trying to come up with a plan because the original plan was to trade my current car in for the ne VW and drive it 24 hrs bank to Florida the next morning after we did all the paperwork. It couldn’t be so perfect right? At this point I called Jet Blue and a buddy of mine got me a buddy pass for the next morning to fly out of Philadelphia at 9 am. Brilliantly Joe offered to send his employee Fran (which is an awesome man) to meet me when I arrived at midnight at the airport with all the paper work in which he did and worked out perfectly!!! I couldn’t thank them enough and none of this would have came close to happening if Ridesmart auto was as flexible and reliable as they were. I arrived home and finalized everything with Henry in their finance department and my VW golf TDI which is even nicer than they described in my opinion was shipped to me and I’m now enjoying it more than ever!!! I highly recommend this team and dealership and consider them fronded for life at this point. Job well done guys ;-)
This is my 3rd car I bought from Rocky Ridge Auto and I never been disappointed about the quality of car they have. Is one of the best used cars dealers in the area to buy your next car!!! Customer Service is great, from the Owner to each employee. I always deal with Travis and he always do the best and go the extra mile to make sure I'm happy with my new car purchase. Thanks Travis you are the best!!! The repair shop is the same, always great job and quality of work!!! I will go there with my eyes close for any service, from an oil change to a repair. Great Job guys!!! Keep the great work!!!
The sales staff was great. They left the customer check out the rides with absolutely pressure. Might be back once they have exactly what I am looking for. Great Selection of People Movers in the area.
I was looking for a low mileage 1 ton commercial van. Front line had a good selection. No pressure sales. Allowed me to inspect as many vans as I desired. Once I found the one I wanted they had it cleaned & serviced ready to go. Engine check light came on a month later & I brought back & they made the repairs with no charge & a friendly attitude. I would highly recommend Front-line
Found Front Line on cars.com. Excellent buying experience. Found a great car at an amazing price. We were given double for our car compared to a nearby dealer's offer. My husband found the brakes on the car a little spongey. Front Line replaced all four rotors and put four new tires on the car. We felt this was more than fair. Tim was wonderful to work with. He made us a fair offer. There was no pressure to buy. We were given the keys and permitted to take the car without a salesman. As a whole, the buying experience was relaxed and pressure free. I would definitely recommend Front Line to a friend.
After having a completely disrespectful experience at Twin Pine Auto in Ephrata, I stopped in to see these guys. I wanted a rare 2011 Taurus SHO. After 24 hrs they found it for me. Bill Young and Tim have been great. Worked out a deal and will be picking up car in the next few days. They went the extra mile and treated me like a friend. Not the dollar signs Twin Pine does. They will find the car for you if they don't have it.
Saw a car here on cars.com and visited Brubaker's, and I have to say, the five star rating they have is well deserved. Wilmer Brubaker showed me around, gave me all the info I needed about the car I was interested in, didn't once seem like he was just trying to sell me a car - he wanted to be sure I had the right car for me. This was the first time I've bought a car myself, and I'd been to several dealers where the salesmen kept trying to point me towards the most expensive car, it was so frustrating. Not at Brubaker's. Everyone was friendly and helpful, and the whole process of getting the car was smooth and easy. I can't recommend them enough!
Picked up a sweet 2015 Rx350 a few months ago. After shopping around, I found that their car was probably the best deal I could find. I stopped in, met with all the salespeople who were friendly and accommodating. Took the car for a ride and knew immediately that this was the one. Very clean and drove like a dream. Finished the deal, drove home and returned a few hours later to pick up my car. The people there couldn't have been nicer, and I felt that the next time I'm looking, they will be getting a call. Thanks again, JC Smith
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