The entire process was flawless and great. Beginning with Angela my first contact, to Bob, the salesman and finishing with Angel. Everyone was professional and very friendly. Bob's knowledge of the car on the test drive only made me more eager to purchase the vehicle.
Worst truck I have ever bought
by Franks2006chevy from LOS ANGELES
December 9, 2018
I bought a 2015 gmc Sierra, slt, crew cab with the 5.3 v8 . Paid $52k brand new ,10 miles only. Well every 6 months it was in the shop. 2 recalls, 2 warranty fixes and 3 out of pocket fixes . The transmission would jerk, then sometimes down shift, other times it would take awhile to take off . It would feel like it was looking for gears. The ac system went out after 2 years. The Dealership wanted $1,300 to fix it !! Too many problems to list on this page. Stay away from gm trucks 2014 thru 2015 .
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
By the time I made it to Stephen Toyota; I knew exactly what I wanted, I just didn???t know from who. I had been shopping around and comparing salesmen pitches, which is truthfully exhausting. When I met with Saeid Heydari, it was different. He made the process about me and what I wanted. He didn???t try to jazz up and sell me a car or features I didn???t need- but had me lay out everything I wanted (and didn???t) and just made it happen. He was patient and fought for me, as a customer, to get what I wanted for the price I wanted. No matter how many times I sent him back to the ???big boss??? for a better price or to add or change something, Saeid did it with a laugh and smile on his face. He didn???t just sell me a car; he sold me his trust.
Nicest truck I've ever owned
by JRinpa from PA
December 10, 2018
I bought this truck on reviews and recommendations of friends and dealers some of which I didn't buy the truck from. It is the nicest truck i've ever owned I hope it live up to it's reputation
16 years of fantastic,professional & friendly service
by Godislove from DealerRater.com
November 30, 2018
I've had dozens of excellent, professional, courteous and friendly service work over a 16 year period. ALWAYS treated like a valued customer, ALWAYS treated with respect and kindness. In return, I have also treated them exactly the same. No bad experiences here at all, unlike Crowley in Forestville, who took my money and gave me the WORST experience in car service in my entire 58 years. Stephens is a cut above the rest. Organized, professional and articulate. Biggest mistake I made was not buying my new car at Stephens. I've never had one single bad experience.
by cLynnB from Columbus Ohio
November 28, 2018
Have driven this for almost 3 years now and LOVE IT!!! GMC is a reliable brand & you really are getting what you pay for! 100 percent would buy again!
Recently purchased a Buick Regal from Stephens Buick GMC. The salesman Mike and staff were professional and a pleasure to do business with. Interior design is attractive and exterior is really sharp and car is nothing but smooth riding.
Just a truck, nothing great
by Jeff the Jet from Wisconsin
November 21, 2018
POOR headlights - how could they sell this without disclosing? Okay seats - heated cloth was nice. Lackluster performance with 5.3. 17 mpg Good mirrors. Tires lasted 55k. Good brakes. Smooth shifting trans. Stereo display so bright at night it is distracting. Dim it down and you cannot read gauges. Engineers on this truck were asleep at the wheel. Good look. Glad to be rid of it!
quick and easy, polite people comfortable wait room
Love the GMC brand
by James VanRaden from Moorhead, MN
December 26, 2018
I’ve had the vehicle for a short while. Thus far it’s smooth sailing except for the Driver’s side seat warmer.
We’ll see how much of pain in the patootskie it is to get it rectified but overall I’m happy with the vehicle.
I’ve received a lot of compliments on it and am proud of the image it portrays for my General Contracting company.
Started looking at their website for a late model used GM with low mileage. Found 2 that interested me, so I made an appointment to see them with Charlie Melnick, the Salesman. Decided the Verona wasn't quite what I was looking for but the 2016 Chevy Cruz was promising. We took the Cruz for a drive, and this was it-the car I was looking for.
I liked working with Charlie, he was honest. low key, and he listened and answered our questions. Signed the deal on Tues, and picked it up on Saturday as we asked. The following part is impressive:
After they already had our money and we had the registration they didn't abandon us. Charlie STILL took the time to familiarize us with all the operating features of the vehicle before we drove off. He even helped us set up out Onstar account.
OnStar is only available on GM vehicles. Try it. I have never seen the kind of service ONeill's gives it's customer from any other dealership of any other make of car. Our first, but not our last car from O'Neill.
Both Charlie Melnick and Lou the Finance Manager, were pleasant, informative and knowledgable of the GM cars.
O'Neills has a great location at the intersection of RT 44 and 202/10 in Avon. If you are seriously looking for a car look no further.
Great truck love my Denali
by Usafshaun from Merritt island, FL
December 10, 2018
Love the style and the towing power, I have owned my 2017 Sierra Denali for 2 months and it’s been great. Smooth ride and love the electronics it has.
Car from Mike and Tony’s was reasonably priced and we received an acceptable offer on our trade. This was the most seamless auto transaction ever!
Nice looking truck
by Ken from Lakeville Mn
November 17, 2018
Good looking exterior , great dashboard gauges and easy to use. I have a 5.3 Z71 with 3.42 rear end my one complaint is it seems sluggish when you push the gas to get going. If I could have a do over I would get the 6.2 V8 but GM makes you buy an SLT or above. They need to make that engine available in all models. I have just over 18K on mine and have had no issues.
Great small family owned dealership. Everyone I dealt with was friendly, courteous, and professional. I arrived at the dealership to test out a car I had found here on cars.com. The salesman brought the car around for me promptly and I was given plenty of time to inspect and drive the vehicle. Never felt pressured from the salesman to make a decision, he even let me know the car had just arrived on their lot and they would have their service department inspect it before I could take delivery. Gave them a deposit and left to arrange financing. A week later the car was mine and I drove it home. The only reason it took a week was I live 2+ hours away from their location and had to work around my schedule to get back to them to finalize the purchase. Highly recommend this dealership. They have a great selection of cars on their lot and the buying experience was pleasant.
Kenny was my salesperson and he worked quickly with me to get me into a car after I had a bad car accident. I had a great experience the first time I bought there and so it was natural to see what they had this time; and it was my dream car. I went up on a Monday and drove off on a Thursday. This is a very honest dealership with professional salespeople and managers. They stand by their vehicles and their prices are extremely competitive.
My two contacts were with Harry The salesman and Steve in the finance department. Both were extremely knowledgeable and professional. Let me just start by saying I live two hrs from this dealership and Harry made the one day prossess a pleasant experience. Steve in the finance department was also completely professional and answered all my questions with confidence and knowledge. I would definitely recommend this dealership to people I know, and will definitely consider this dealership in future vehicle purchases.
My son dropped his Rav4 at Hoffmans (he lives in Boston) to trouble shoot computer alerts because I suggested Hoffmans from previous experience. The issue turned out to be a leaking windshield that was incorrectly installed by another business. Water caused electrical faults detected by the cars computer. Mike Fuhr did a fantastic job coordinating with the windshield company and the insurance company while keeping me up to date on the repairs. Car runs great and the inside was sanitized and is free of the previous musty smell. What could have turned out to be a real hassle was a pleasant experience thanks to Mike. Cars are becoming more or less similar due to competition and dealer service is becoming a much larger discriminator. I highly recommend Hoffman Toyota as a great place for service. THANKS
Worst truck I have ever bought
by Marty Grams from Calgary Alberta
December 14, 2018
I got a lemon. Roof leaking, received damaged spare tire/equipment, transmission is slipping, heated seats failed already, the dealerships/service are awful. I will never buy another GMC ever. Not to mention, second model from top Denali... no heat to the backseat!!!
I was in need of a newer and reliable vehicle, I had researched your used car's online. I found one that I really liked. When I spoke to Bill I told him that I had a minimum monthly payment. While taking the car for a test drive, Chris in finance got to work on getting me approved for a loan. Not once did either of them make me feel pressured into buying a car that I couldn't afford with a much bigger payments. Not only did I get approved but I purchased a car that I wanted and my monthly payments and interest rate was lower than originally anticipated. This is the first time I have ever purchased a vehicle with no pressure! I got to drive my new car home the same night. It's a good feeling knowing I have a safe and reliable vehicle now thanks to Chris and Bill. I would recommend your dealership to anyone needing a new car.
Brought my Jeep to Capitol for service and an oil change. They found two oil leaks and my wheel alignment was out. They fixed the oil leaks, performed a 4 wheel alignment, tire rotation and a LOF all on the same day. Steve Hartley has been a service writer at Capitol for years and he is very personable and knowledgeable. Steve is definitely and asset at Capitol Garage!
Great service, quick turnaround on transmission issue
by TCBUTLER1962 from DealerRater.com
December 5, 2018
Tammy did a great job getting my truck in for repair. We needed our truck to pick up our new RV this weekend. Amazing job!!! Thank Tammy and Scranton Chevrolet
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