Ivan Torres was a pleasure to work with. He knew what I wanted and did everything in his power to make the deal happen. He and his team worked very quickly and kept me informed of the necessary details. It was overall the most painless new car purchase experience I???ve had thus far and I appreciate the entire team. Thank you!
Nicest truck I've ever owned
by JRinpa from PA
December 10, 2018
I bought this truck on reviews and recommendations of friends and dealers some of which I didn't buy the truck from. It is the nicest truck i've ever owned I hope it live up to it's reputation
Went there looking for a clean used truck and found exactly what I wanted, good deal, in and out in no time flat. if you looking for clean used trucks you should go there. Matt & Elvis the salesmen we great to deal with. thanks
Just a truck, nothing great
by Jeff the Jet from Wisconsin
November 21, 2018
POOR headlights - how could they sell this without disclosing? Okay seats - heated cloth was nice. Lackluster performance with 5.3. 17 mpg Good mirrors. Tires lasted 55k. Good brakes. Smooth shifting trans. Stereo display so bright at night it is distracting. Dim it down and you cannot read gauges. Engineers on this truck were asleep at the wheel. Good look. Glad to be rid of it!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I was helping my daughter who lives in San Antonio purchase a new VW Jetta.
I was greatly assisted by Russ even after I told him that it would be unlikely that my daughter would actually purchase in AZ.
Nevertheless, Russ got me information, answered my questions and quoted a price
that was extremely competitive. Had my daughter lived in AZ, she would have purchased from Berge VW, but the logistics of buying out of state and the need to ship the car to San Antonio caused her to buy locally.
Worst truck I have ever bought
by Marty Grams from Calgary Alberta
December 14, 2018
I got a lemon. Roof leaking, received damaged spare tire/equipment, transmission is slipping, heated seats failed already, the dealerships/service are awful. I will never buy another GMC ever. Not to mention, second model from top Denali... no heat to the backseat!!!
We were looking for another GMC Terrain, salesman took his time to show us those colors and interiors available. 2019 GMC Terrain Denali caught our eye. Test drive and it was a done deal, fabulous!
Love the GMC brand
by James VanRaden from Moorhead, MN
December 26, 2018
I’ve had the vehicle for a short while. Thus far it’s smooth sailing except for the Driver’s side seat warmer.
We’ll see how much of pain in the patootskie it is to get it rectified but overall I’m happy with the vehicle.
I’ve received a lot of compliments on it and am proud of the image it portrays for my General Contracting company.
I have been buying cars for 50 years and this was by far the best experience so far! James Cooper was extremely easy to work with! He listened to my wants and needs, found the exact truck I wanted. Then made making the deal easy to understand! Thank you so much for the great experience!!
A very comfortable, quiet ride.
by GregO27 from Sussex,WI
December 26, 2018
Very nice truck. Comfortable, quiet, and very good gas mileage for a V8 engine. Have not had any service problems since owning, which is 34000 miles.
Darrell was a great non pressuring salesman. He let us take the time we needed to find the perfect car. Once we decided on a Terrain the management and finance department was also great and had us in and out quickly. Would recommend if you looking for a new car and ask for Darrell.
Great truck love my Denali
by Usafshaun from Merritt island, FL
December 10, 2018
Love the style and the towing power, I have owned my 2017 Sierra Denali for 2 months and it’s been great. Smooth ride and love the electronics it has.
Corey and team went above and beyond to help me and my twin 16 yr old daughters. We had just spent 2 hrs at a competitors dealership getting belittled and chastised. So after leaving that dealership we stopped at Cardinaleway just to look at their used cars. We couldnt have been greeted by a nicer salesman than JP. He went out of his way to show us everything they had within our price range. It was also 115 outside and that didnt stop him from providing great customer service. But what was the best customer service was Corey providing me a suggestion of leasing 2 new mazda 3 versus buying 2 used cars. The outcome was better than expected. I ended up with 2 new 2018 cars for less out of pocket money and a lower monthly payment that I currently had with one car. There was no pressure at all! I have never felt so comfortable in buying a new car than I did at this dealership. The entire process was awesome. Everyone was so friendly and kind. It truly felt like family. I highly recommend this dealership who doesnt want to play the high pressure car buying game. THANKS COREY AND TEAM!! YOU ROCK!!!
Jasmine did a wonderful job. She was professional, and friendly. I appreciated her help with this transaction. I would return to this dealership to work with Jasmine again.
Worst truck I have ever bought
by Franks2006chevy from LOS ANGELES
December 9, 2018
I bought a 2015 gmc Sierra, slt, crew cab with the 5.3 v8 . Paid $52k brand new ,10 miles only. Well every 6 months it was in the shop. 2 recalls, 2 warranty fixes and 3 out of pocket fixes . The transmission would jerk, then sometimes down shift, other times it would take awhile to take off . It would feel like it was looking for gears. The ac system went out after 2 years. The Dealership wanted $1,300 to fix it !! Too many problems to list on this page. Stay away from gm trucks 2014 thru 2015 .
Heidi Burns always does a great job in being sure my vehicles needs are serviced when required.
Nice looking truck
by Ken from Lakeville Mn
November 17, 2018
Good looking exterior , great dashboard gauges and easy to use. I have a 5.3 Z71 with 3.42 rear end my one complaint is it seems sluggish when you push the gas to get going. If I could have a do over I would get the 6.2 V8 but GM makes you buy an SLT or above. They need to make that engine available in all models. I have just over 18K on mine and have had no issues.
Butch Shearer and Eiji Pollard made this car buying process easy and smooth. I felt that Butch really listened to what I wanted in a vehicle and was genuinely interested in helping find the right vehicle for me. Eiji made the finance portion easy and quick as well. Friendly, patient and professional. Highly recommend Henry Brown GMC and make sure to ask for Butch Shearer!
The best experience buying a car, new or used, it doesn't matter. Great dealership. Anthony, the sales manager, was friendly and patient. a Home Run. Thanks guys.
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