We purchased a truck for our company , and we were treated very well. Customer service was outstanding! It didn't end the day we drove off the lot.... it continued for weeks. About 2 months later, we decided to add to our fleet again, and went right back to Patriot. They located what we wanted and we had the truck within 3 days. Great team at Patriot Ford!
We found this truck online and decided that we wanted to look in person. The truck was just brought to the dealership so there were no photos online as of yet to review. I walked up to Tommy and asked him to just give me 10 mins to look it over and if I was impressed I would come back with my husband. Tommy complied and sent me various photos of the truck allowed me the whole day to think on the truck with literally NO HASSLE! When we decided to come in and take a look over the truck he allowed us our privacy to discuss and also met us right where we wanted to be. I am so pleased (for the first time ever ha) with our overall numbers and experience! Ask for Tommy you will not regret it.
Thanks for the service and understanding my concer
by Glenn Prater from Pauls Valley, OK
February 9, 2018
When I called with a concern, Steve, answered my question and suggested I come in with the vehicle. When I did, he told me why the problem existed and made a reservation for repair. The problem being, the keys were programmed with a governor controlling speed. The keys were programmed correctly and the problem is no more. Steve was professional, courteous and understanding. Seth Wadley is fortunate to have this man In this position. He reflects a caring Company.
Chance was very helpful throughout the entire process. He kept me at ease and comfortable. Made sure I was ok with everything and helped me understand everything deeper. It was a hard and big leap for me and I???m glad I decided to come here for it.
I was looking for a used car of a certain brand, and there was one available at Fowler. I contacted the dealer and Denise got back to me almost immediately. She readily answered any questions that I had and offered to provide me with any information I would have liked. I was going to make this purchase from out of town and was looking for a local mechanic who knew this brand. I had trouble finding one but Denise was able to get me names of several who work on European cars. Unfortunately, the car sold quickly (which I absolutely expected it to because it was priced well). Denise got back to me to tell me that the car sold, when she really had no obligation to do so. This is what is called great customer service and something that is sorely missing at a lot of place. Given the opportunity, I would gladly do business with them.
I recently came from out of state to purchase a used Ford pickup from this Cadillac dealership. I wasn't their demographic, I didn't buy a Cadillac, I wasn't coming back for service, I didn't finance through them, and they knew they would most likely never see me again. That being said, my family and I were treated like we were their long time friends buying our 5th Cadillac there. Patient, courteous, respectful, professional, and friendly come to mind when I think of the attitude of everyone we dealt with. Thi and Jamar are the kind of men you want working for you and representing your business. I cannot brag enough about Bob Moore Cadillac and the people who maintain such a high standard there. This isn't the result of just good training that can be passed along, this is the character of these men and it was greatly appreciated.
They were not pushy at all to purchase. They listened to my wants and needs in my purchasing of my truck and was able to meet them. They did not try to sale me something I did not want and was able to get my truck that I wanted.
With my experience I would have to say this dealership has very respectful and knowledgeable employees, who are willing to make a persons buying experience the best they can receive.
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