The most hassle-free experience I’ve ever had purchasing a car. Ahmed, Ignacio and Monica worked as a team to help me schedule my test drive, pre-purchase inspection and delivery. Price was right, and they even delivered the car to my home. Paperwork took about 10 minutes...couldn’t have been easier. And the car is terrific!
We found a vehicle via their website, then we met Jeff at their reception desk. We were briefed on the dealership. He provided us with information that was needed, then we took a great demonstration ride. During our test drive talked enjoyed good conversation. The vehicle was as shown on their site. Well the rest is history the vehicle is now home. Thanks Jeff for the professional and enjoyable experience. Cliff & Janice Williams
The first time I bought a car (not from CarMax) it was a terrible experience and I was stuck with a hunk of junk that was worth far less than what I owed. CarMax made me an amazing offer for it, and helped me pick a the SUV of my dreams that was within my means! Affordable, beautiful quality, it looks and smells BRAND NEW - no one would ever suspect it was used!! The buying process was so simple and quick. My sales guy, Scottie, was an absolute pleasure to work with. He didn’t put on any pressure, made everything extremely easy to understand, and let me take my time! I am just so impressed and happy with my experience. When it is time for another upgrade, I will certainly be going back to check out what’s on their lot FIRST before anywhere else! If you’re looking to upgrade your car and/or sell your car definitely GO TO CARMAX!!!!!!
-Proud Owner of a Nissan Rogue
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
This was the best car buying experience ever. The staff was friendly and very professional. The deals are unbelievable. I would recommend this dealership to anyone looking for great car's at the best price.
Purchased a new showroom Porsche Boxster for my wife’s Christmas present on 11/30/18. Of course she loves it.
the process was easy an congenial with Kim Smith , who is super knowledgeable about Porsche’s.
This makes our fourth Porsche and all of them are masterville to drive.
Thanks Kim an everyone at Porsche Southpoint!
I called them first before I go there, they said they still had the car, but when I arrived, they told me the car was sold already like 5 hours ago. They didn't even check the storage when answering your phone call.
I found the salesman Simon and the sales manager Bailey to both be outstanding in their service as was Bruce the person who did all the paperwork and sold me my warranty. I could not be happier with the sales process. Van Ness Chevrolet are fantastic!
Needing to buy a van while a hurricane is heading our way, definitely had me starting out in the negative. I spoke with multiple dealerships & physically went to six others. The service Jayson provided was completely opposite of what we experienced with all of the others. He answered all of my questions, addressed any concerns and wasn't pushy or in my face. And anyone looking to buy a car/van knows how rare it is to not have a fast talking, in your face salesperson. I knew what I needed when I went in & he respected that & didn't try to put me in something else. The young lady that processed the paperwork for me was also very pleasant to work with. We WILL be heading back next summer to buy my teenage daughter her first car & she's already made it clear that she wants Jayson to be who she works with!
I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
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