First visit since McLarty took over review is neutral. Previous reviews were negative and I only returned this time because I had too. Service person was good, but not sure of the name and you require one below
I was treated fairly and was able to negotiate a deal that made me happy! I will say that after my purchase, the customer service team at the dealership tried WAY TOO HARD to follow up with me on my overall satisfaction. Numerous phone calls, numerous emails, and text messages. Almost to the point of SUPER ANNOYING. 😧
Rick is very professional and polite. He was always super genuine and not a pushy salesman. He tells you like it is, and gives you a sense of feeling you can really trust him. He went above and beyond for me, and it was definitely a pleasure working with him!
Oil change took way too long 4 hrs to wait on car. Took car and dropped off. Because I did not stay on premises pushed car out of line to take care of ones who waited in lobby. Should not matter if on premises or not. First come first serve with no appointment
Best experience I have ever had buying a vehicle. If you are looking for friendly, professional and no pressure salesmanship...ask for Wally. He was so informative on the vehicles and their amenities. So impressed on everything from start to finish on the purchase. Everyone was so friendly! Great experience!
What is most important to you? That is what Jomar ask me when I said I came to look at cars and possibly buy. Jomar continued gently to ask more specific questions and before I knew it I was looking for a Jeep Cherokee which I later purchased. And like it better today!
I came in with specific expectations and the sales team meet those expectations with flying colors. They were very patient and helped me find exactly the right fit for me and my family. They had me approved very quickly and walked me through the buying process and even personally showed me all the features of my new vehicle. They made the paperwork fast and painless and made sure I understood everything before signing. I would definitely recommend them to anyone looking to buy a new vehicle! Five stars from me!
I tried to edit/or delete my original comment but this site does not allow for this action. I'm writing this comment too update the situation. I was called first thing in the morning by the management "Tyler" at Superior GMC where they we're extremely apologetic and eager to provide satisfactory customer service, and they did just that. This seems to have been a huge communication error that led to me being frustrated by what had taken place. After speaking with Tyler I'm confident that if I would have spoken to him originally this issue would have never escalated, as he is truly someone who is determined to give good customer service. I plan on buying a new truck or SUV here in the next year or two and I will attempt to buy it from Superior GMC when the time comes, this is because of them going Beyond normal customer service expectations after what originally happened.
I recently needed to get a new car, I decided to look at Hyundai and see if I could find something that would work good for me. During my time working with Crain Hyundai, Bryan Huddleston answered any and all of my questions (which were a lot!), explained all the details proficiently and honestly, and put me in a car I absolutely love. It was a pleasure working with Bryan and Crain Hyundai of Fayetteville.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
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