Purchased a 2017 Ford Edge from Jim Rued. As always, Jim gave me realistic options based on my personal situation which worked out smoothly. Ben gave me good financing options to choose from. I send all my family and friends to Jim and Inver Grove Ford because I know will be taken good care of.
Working with Sean was great he was very informative and upfont with everything during the test drive and pulling together the financing. We did not end up purchasing the vehicle but there was never any pressure to purchase.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Car started running super rough out of the blue.... Had it towed to Burnsville Mazda and they were able to fix it for me quickly. They recommended spark plugs too, but I had just done those a year ago, so they said it was fine they didn't replace those with the ignition coil.
Awesome experience. Jerry Griffis was great to work with.
by Bwanek from DealerRater.com
November 30, 2018
I was I need of a new vehicle. I called and was greeted by Tim Garrick. Tim was awesome to work with and he put us into the truck we wanted at a very great price. Soon after we purchased the vehicle we had a glitch that made the transmission shutter, (not a drivability issue). I made contact with Tim who immediately put me in touch with Jerry Griffis. Jerry was more than great to work with. He listened to my concerns and had my vehicle picked up at my work place. The vehicle was fixed in a very timely manner and dropped back off at my work. Jerry made certain that he answered all of my questions and did a follow up to make sure the truck was still running properly. I can???t say enough about how great Jerry and Tim were to work with. Thanks guys, you are a testament to how great a business White Bear Lake GMC is.
Had to have Tire Pressure Monitor replaced on a car we had for our daughter in Florida. They fit me in the day before we left and also told me there was a recall they'd fix also. In less than 2 hours, the car was fixed and ready to go. This was an A-1 experience in my book. Knowing our daughter's car is safe again makes these parents happy. Thank you Polar Chev!
Brought my ???15 Suburban in for a recall on electronic power steering. Mentioned that my rear electronic gate was not going up all the way and asked for assistance. Service rep said more or less ???that will be $109 for us to diagnose it???. The whole approach turned us off as our other vehicle is an Audi, and that service team is always talking to us about the ins and outs of the features and how to use and maintain various things...in other words its always a conversation at the Audi dealership...not just people looking to charge us. Over time this approach has built amazing trust, loyalty, and desire to perform our service there because we know they know their product. So we said no thanks on the peoposal at Luther. For $100 we can google it and learn a ton.....and guess what...some random dealer salesman???s youtube was the first search result reviewing how to use and program the electronic rear gate on a 2015 suburban. Thats all it was...button was turned to 3/4. Luther needs to train their people on the basic features and maintenance of a complex $60,000 product instead of coming across as shallow and desperate for service tickets.
Have been with Lupient when buying my cards for the last 30 years. It has all changed. There is hardly anyone in the service department. The calls don;t come and when you try to call you get connected to three or four different areas/people....and then get voicemail. In the past when I picked up my car, It was washed and brought around for me. The other day when I picked up my car from being serviced I was handed the keys and told roughly where it would be and to go look for it - get it myself. No wash. No customer service!
I'll drive miles to purchase a car at Luther Brookdale
by bechinina67 from DealerRater.com
December 5, 2018
We bought our 1st VW there when we lived in Wisconsin. Then we moved to Texas and we drove all the day to Minnesota to purchase our Golf Wagen 4Motion. You might ask why? In Texas, we have VW dealerships but not as friendly, professional and with a staff who helps you to have the best deal. We had only four days to bring the car home and the staff they gave us a great car with an awesome deal. We had a good time and a fun trip. We would drive again for our next VW.
We called before going in to test drive a car and the person who helped us was Kent, when we test drove the car he showed us some other options and we absolutely fell in love with a car that he showed us! He was extremely helpful and went above and beyond to ensure we got a good deal, by far the best salesman I’ve ever had the pleasure to meet. Thanks again for the great customer service and beautiful car!
Carmax was a great place to purchase a vehicle. Friendly no pressure atmosphere!
The people in the business office, especially Alex, were very helpful and pleasant. Ryan, my sales guy was awesome as well.
Great experience !! Our salesman Gary insured all of my needs were met and that I was satisfied . All the staff was pleasant and currtious. Would recommend them on all levels... Great dealer with great price!!
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