Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
The service at Bay Ridge Chevrolet was great. They opened early and had no wait. Burt was great because he explained everything wrong w my car in detail and proposed solutions. And when I went to pick up my car, I felt like it was brand new. A plus.
I Found MY Mercedes on line called and spoke with Nick . He explained to me in detail about the car and sent me additional pics. I was coming from NJ and i didn't want to waste the trip. My credit was not the greatest . Nick told me that he can get almost anyone approved to just come down with the info that he asked me for. VERY HAPPY with the car and i got a pretty good interest rate. THANKS FOR THE HELP NICK AND THANK YOU FOR MAKING IT FAIRLY EASY FOR ME . I WILL SEND YOU CUSTOMERS!!!
Giovanny was the salesman I contacted at Gary motors. He was very helpful and easy to deal with. I had a very good experience with Gary Motors. We got a lot of the deal done over the phone and thru e-mail since I live out of state, but when I got to the dealership is was in and out in 20 minutes.
Overall I’d say everything went smooth and I’d recommend Gary Motors and Giovanny to anyone looking to get a great deal on a car.
Gino was very helpful with trying to make us happy and get the deal we wanted he really worked with us with financing and we were able to get the truck we wanted for the price we wanted .... highly recommend Gino
My representative. Robert Sommers, provided superb service. I felt no pressure, and truly believed Robert understood my needs. His professionalism and commitment to my overall satisfaction inspired my wife to want to have Robert help her when she is in the market for a new car.
Mr. and Mrs. B. would like to thank Andrew of Paul Conte Chevy for great service! He was very information and put us at our ease with not pressure! We love our new 2018 Equinox!
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