Wonderful people, great cars, great deals, SHOP HERE!
by Casey Bennett from DealerRater.com
November 30, 2018
So this review is about 9 months late but hey, better late than never. I bought my 2014 Ram 2500 here in April of 2017. Brad, Tony and Adam are superstars. They are honest, they aren't pushy and the finance team is awesome. I got an incredible deal on a truck that is literally in showroom new condition. The entire process was fast and painless. These guys are GREAT. If you're looking for a great used car, there's just no other place to go. They've earned my business, my loyalty, my respect and my gratitude. Music City Autoplex is the standard by which all others should be judged.
From the time I drove on the lot Josh (salesman), Rita (Finance Mgr.) and Tony (owner), I felt like part of the family of Autoplex. The vehicle I found fits my needs with only minor adjustments on my part from my previous vehicle of 15+ years. A great first and now lasting impression of the family at Autoplex. There were so many common threads in our lives that we found after lengthy conversations. I also checked with different businesses around town who new Tony and heard nothing but positive comments. Naturally not everyone will have the positive experience I had however, most probably will. Like everything else in life, it will depend on the individual. I would highly recommend Autoplex as a first or even a last stop as I did if your looking for a used vehicle.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We bought neaaly 10 vehicles over the years from Michael’s motor Company. Staff is always friendly, courteous, ethical, and honest. Their pricing is reasonable, they offer excellent extended warrantees for sale , and they always do everything possible to ensure a fair and reasonable transaction. This week, we bought a Nissan Ultima from them, and they are delivering it to our home in East Tennessee in a couple of days. How’s that for service? We only buy our vehicles from Michaels Motor Company. Here’s a learning opportunity for those of you who have written bad reviews because of the cars performance: buy an extended warranty. You’re buying used vehicles, for Pete’s sake. What did you expect?
I was looking for a used Mini Van and found these folks on line!! My lucky day!!!
They were the best !!!
They were able to help me with financing at a GREAT interest rate!!
They are not at all pushy, just good people!!!
Awesome experience leasing a new Camry at Beaman. Initial contact from internet. I knew what I wanted and sent my search criterion. They responded with an exact match in stock. Test drive the next day and closed the deal. Very fast, very easy, and great service all around. Highly recommend!
Very professional and honest. I would not hesitate to recommend to friends and family. The finance manager was really pleasant to deal with and I felt like I got a good deal.
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