Bought a used car from Vera. Our salesman (Carlos) was great. I like buying used cars from another large/well known dealership, but they didn’t have what we were looking for. So I was prepared for the whole long process of deal making. It wasn’t, we took a 15 min test drive, 15 min negotiating price, about an hour waiting for the paperwork to be processed. So an hour and a half and we were out of there. Very nice dealership/salesman. This will be the first place we will go for our next car.
I contacted Vroom auto about a 2010 911 they have for sale and was contacted right away with all the information on this vehicle Jeff in the Sale dept was very helpful I was attracting to the car with the price I have this car on my list
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I hate going to dealerships but my lease was coming to an end, I needed to get into a new car I hated the car I had I wanted something bigger for my family. As I walked up to the dealership I was greeted by Mo. I explained to him the car I had and what I want car,payment,money down etc..All at once just to get it out of the way. Mo told me to look at two cars and I test drove one I feel in love with the GMC Terrain. Now you think the hard part.... well it actually wasnt at all Jason the new Manger came over give me I great price and the process wasnt too long at all. Mo was such a great help and I would truly recommend everyone going to him at the dealership.
Facilities very nice as always, however:
1) Was told tire rotation & oil change would take 1 to 1.5 hours, but it took 3.5 hours!
2) This is the second time I've asked if something could be done to loosen the stiffness of adjusting the driver's armrest, and as was the case the first time, the advisor dismissed it out of hand as unadjustable. I just didn't get the feeling he was seeing it from my side by at least asking the mechanics to look at it. And believe me, at my age this is an issue that's causing me pains in my right arm. It's still hard for me to believe that it was intended to be that stiff, but even if that's the case, at the very least, it should be flagged as something in the Encore's design needing improvement .
Excellent from first entry to driving away in my new
by Sherrie71 from DealerRater.com
November 3, 2018
Very friendly, knowledgeable, and patient. Mr, Brahm Alexis did everything he could do to help me get the exact car I wanted. He always was very kind too. I had no pressure from him. It was a very enjoyable experience from beginning to end. Your entire team made me feel very welcome at all times. I have leased 3 Buicks from the Coral Springs dealership - 4 total Buicks.. That tells you that you all are doing the right things to serve your customers!
Sheehan Buick is first rate. In have been working with this dealership for at least twenty years. During that time I brought and/or leased Pontiac's as well as Buick Regal's. They are all professionals who are truly interested in working with the customers. Jeff is a true professional who goes out of his way the ensure the best possible service as well as working with you. Over the years that I have been dealing with the Sheehan, I love that there is no pressure. I would also like to recognize Matt who works with you on the finance side of the purchase. Again, another true professional.
Your customer service has reached a new high at this dealership. I'm happy with my purchase, and delighted with your service. No fibs, and great problem solvers. You are the best, of the best. Fred Foreman
Jeff is a Super Star!! I have been doing business for over 30 years. I leased my first car with you from Sheehan Leasing , Doug Putnam was the leasing Mgr. We renewed our relationship with you 3 yrs ago and since then you have provided the best service out there. My experience with Jeff and Mike in the Financing Dept was outstanding. All the documents were ready when I arrived and it was a excellent purchase experience. I love you guys. Robert (Bob) Gindel PS and I love your Chai Tea
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