Every time I bring my car for service I’m greeted with a smile by Tim my service rep. He makes you feel so welcome and the team is prompt and efficient. Beautiful, comfortable, spotless facilities. Reasonable pricing. Honest assessment and don’t try to add on things that aren’t necessary. I won’t go anywhere else.
There were moments where we were about to walk out of the dealership but they worked really hard to turn around the sale and make the numbers work. John was a great salesmen who worked hard to resolve issues and make the sale happen. He worked hard to show us multiple vechile options for us to test drive and pick from.
Scott Bergstrom and Tom Rickard went above and beyond to get my car fixed and made sure I had a car to drive. They made me feel like a valued customer. I will always have my Yukon serviced at the dealership because of those two people.
I hate dealerships and I typically try to buy private party when I can but Carl Black has changed my opinion on the entire experience. I couldn???t find what I wanted anywhere until I found Carl Black. The sales team is super friendly and very knowledgeable. I felt no pressure and knew I was being treated fairly. The used car selection top quality, not like those pop up stores you see lined down the street.... Matt Hernandez in used cars was very up front and Eric in finance found me a better rate than even my own bank would offer. A++ will be a repeat customer.
Absolutely the best ! Wouldn???t look anywhere else !!!
by NONE3 from DealerRater.com
December 3, 2018
Carlblack has the best staff to work with ! If you will give them a chance, they will earn your business! They have the best selection of vehicles. They will absolutely take care of you after your purchase !!
After researching cars online and visiting multiple dealerships, my husband and I wanted to make sure we did our due diligence before purchasing a new vehicle for our growing family. I decided to visit Carl Black Roswell with my 4-year-old and infant, specifically to look at a Yukon. I described what I was looking for and Nick brought a car to the front of the dealership within minutes. He made it easy for me to check out the car, ask questions and demonstrate features on the vehicle, all while entertaining my boys and making us all feel comfortable (and without pressure). The dealership even had a bouncy house and popcorn available which made them excited to stay. We decided to test drive the vehicle that evening and came back to buy it the following day as the Yukon had what we were looking for and Nick was very helpful throughout the whole process. We would highly recommend Carl Black Roswell for a family-friendly, pressure-free car buying experience.
I had a great experience with Kollin at Carl Black when I was ready to get into a new car! He was very patient and listened to what I wanted and matched me with a great vehicle! The whole crew at Carl Black was very welcoming and supportive! I would def buy from them again.
I???ve been buying cars for years from this dealership. Under the leadership of Matthew Hernandez and Eric Bowsher this dealship has soared to levels of excellence. I will continue to buy from them and refer anyone I know to this dealership. Very satisfied and content with my purchase overall. Thank you Carl Black of Roswell!
Smiley, Doug and Joe (finance) made our experience a great one. We received a really great deal on our vehicle and we are so happy with it!! We started out having a bad experience with Nick in sales but the rest of them turned it around and we appreciate all they did for us!
Great experience all the way around. These guys helped me get to the number I needed and was able to take home my new Denali that day. Rubens was very professional and great to work with. I???d recommend him to anyone wanting a new car.
I contacted CBR for details and staff was very responsive to my inquiries even before arriving at the dealership. Once at the dealership, I met Kollin and he was very informed about the vehicle of interest. I do not enjoy purchasing vehicles and consider myself very inexperienced in this area. However, Kollin made the buying experience very easy and as comfortable as one could ever expect. Kollin handled this novice car buyer with ease! Matt was also very good to work with. He worked diligently to shape the deal to meet my needs. He was very pleasant to work with. Lastly, Joe was great. I now understand why he keeps so many pens on his desk. He was very knowledgeable and engaging through the process of helping me understand the purpose of each form as well as the details of each warranty option. Thank you to all the great staff at CBR.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.