Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Very comfortable environment , friendly and awesome from the showroom to the lot , All the vehicals are in mint condition , it's my family's third experience with David B and it's not gonna be the last . 10/10 experience,😊
After months of searching for a SUV to fit my family's needs I found my new car at Malouf. Buying a car can be stressful and tedious but the guys here made this process easy and enjoyable. Thank you so much! I will for sure be back!
Loved having DwVaughn as my Salesman. No pressure when buying a car like I have experienced at other dealerships. Worked with us to get the best vehicle and deal possible. He was also respectful and professional. Would go back to him in a heart beat.
malouf gmc had a mailer mailed out to prior customers. i liked what i saw and came in phil and t.j. got me a deal i could work with it didnt take long so i bought the 2018 canyon.we switched some equipment over and the next day i picked it up.tito palmera helped me that morning as phil redfield was not in..ive bought and leased numerous cars and trucks there and always gotten great service. thanks malouf crew.
This dealership is Seriously the BEST!!! Outstanding customer service. Everyone from victor,Luis, Nicole and the whole sevice department are Amazing!! Always quick service and very informative with whatever situation is going on with your vehicle. I would recommend this dealership to Everyone i know. Fyi, Beautiful Renovation you guys got going over there. Amazing Transformation!!!
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