I believe the greatest compliment that can be given a dealership is a return purchase. Bought my second vehicle from Southwest Ford today. Don Rice was our salesman and he really deserves 5 stars for the way he lead me through the entire process. Drove away very satisfied with a new Ford Edge. Highly recommend this dealership and this salesman.
I have been looking for a vehicle for several months now... I have made contact will a few dealerships in order to ask questions & discuss pricein & financing. I have not made a purchase yet... But this dealership has been extremely helpful & informative through out this process. I hope that we can get together soon so that my hunt for a vehicle will be over.
I gave this dealership a 5 star because it was a great experience for me. From finding the car on their website, to email exchange, to face-to-face interaction all the staff I encountered were friendly and helpful. I love my car and would recommend this dealership to family and friends!
Bought a used Ferrari 458 Italia, mainly dealt with Shawn wa
by Doc.ferrari from DealerRater.com
November 10, 2018
Reason I bought was due to Shawn Waara briefing me well regarding Ferrari I had not seen.Shawn repeatedly sent pictures of things I wanted to know regarding car such as Navigatiin , year of manufacture label etcetera
The staffs were not friendly like I read others comment on Cars.com app. I do not write their name but he and his friend does not have good attitude with me. My car had got problem immediately after I drove out without warranty. Almost dealer always have police of warranty for new car and use cars, too. One of the staffs said with me that ' If you do not have a intention to buy, do not waste my time when he takes me to see my car. After that, I have to spend my money to repair my car at the dealer which manufacture my car.
Shawn did an excellent job assisting me in buying a new vehicle. I was unable to find the perfect vehicle for me out on their lot but Shawn went above and beyond to make sure we could get the truck I had imagined as quickly as possible and was able to get it right to every detail. I would highly recommend him and intend to do business with him the future.
I have been car shopping several weeks. I have been watching prices at several dealerships and when you go in to these dealer ships they try to give you the run around. I was very impressed with Sulphur springs dodge. Yes I knew what I wanted before I walked in but they didn't add any extra costs to my price I found listed on their one of their vehicles. I was in and out within 2 hours. I will be back to buy other vehicles when I need them. if you are looking for a vehicle go see Zach. promise you wont be disappointed
This place is great customer service was awesome they were very respectful treated me like the way i wanted to be treated, communication was key to me and they did that very excellent so i highly recommend
INCREDIBLE CUSTOMER SERVICE AND FANTASTIC SALES FORCE!
by Lisa D, from DealerRater.com
November 4, 2018
INCREDIBLE CUSTOMER SERVICE!!! EXCELLENT SALES STAFF!!!! We purchased a used pickup truck for my son who is 18. He worked all summer and saved his money up to buy the truck he REALLY wanted. Two weeks into owning it and paying cash for it ($9500.00) the truck just stopped. Dead. I called Joey the Service Manager there and they got it in ASAP. I was having to leave town and explained the urgency of getting this vehicle fixed so that my son could have wheels while I was out. Joey and his team worked diligently and got it fixed in less than two days! Constant phone contact, emailing and wonderful communication by them to keep us in the loop and get the job done on time and NO CHARGE! I can't begin to tell you how this kind of services does NOT EXIST in the city at the city dealerships! This is the second vehicle I bought from this dealership and the second one I bought this year. (two teenagers driving age) I can tell you that Bonham Chrysler Dodge beat the city dealership HANDS-DOWN. No comparison at all! The city dealership could give two flips that my kid was driving a car with issues that they sold me, but not this dealership. I could keep going on but it is clear that Bonham Chrysler Dodge takes pride in their inventory used or new, takes pride in their customer service. They walk the walk, they put their money where their mouth is and the DELIVER! Don't waste your time with anybody else!
Dennis delivered exactly what he said he would !! Excellent price. Wife loves the Jeep Grand Cherokee! We will be back. What a great experience for a change. Thank you dennis
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